Server Assistant

Ontario Trillium Foundation; Springfield (NJ); On-site; USD 20,664 - 24,796; Full time

Job summary

Ugly Dumpling in Springfield, NJ is seeking Server Assistants to support the server team and ensure a seamless dining experience for guests. You will help keep the dining area clean, assist in delivering food, and ensure tables are reset promptly.

The ideal candidate is quick, efficient, attentive to guests and team needs, comfortable with a fast-paced environment, and willing to work evenings, weekends, and holidays.

Qualifications

• Excellent communication and interpersonal skills.
• Strong urgency, organization, and the ability to multitask.
• Customer service orientation with attention to detail.
• Ability to stand and walk for extended periods (8–10 hours).
• Ability to lift and carry up to 25–50 pounds.
• Frequent bending, reaching and repetitive movements in a fast-paced environment.
• Flexible schedule including evenings, weekends and holidays.
• Compliance with dress code and personal appearance standards.

Responsibilities

• Clear and reset tables promptly to maintain a tidy dining area.
• Clean surfaces, chairs, and floors around tables after guests leave.
• Assist with filling water and refilling guest beverages as needed.
• Deliver food orders from kitchen to tables accurately and timely.
• Confirm with servers/kitchen that dishes meet presentation and quality standards.
• Explain dishes to guests and maintain menu knowledge.
• Greet guests warmly and respond to requests or refer to staff as needed.
• Maintain dining room cleanliness including sanitizing tables, chairs and floors.
• Assist with opening/closing duties and stocking supplies.
• Work with team to support smooth service flow.

Skills

Communication

Interpersonal skills

Multitasking

Organization

Customer service

Attention to detail

Stamina

Lifting ability

Flexibility

Job description

Server Assistants at Ugly Dumpling are responsible for supporting the server team and ensuring a seamless dining experience for guests. This role involves maintaining cleanliness in the dining area, assisting in food delivery, and ensuring tables are reset promptly. The ideal candidate will be quick, efficient, and attentive to the needs of the team and guests, upholding Ugly Dumpling’s standards of service and hospitality.

Duties & Responsibilities

• Clear and reset tables promptly to maintain a tidy and organized dining area.
• Clean surfaces, chairs, and floors around tables after guests leave to prepare for the next seating.
• Assist with filling water glasses and refilling guest beverages as needed.
• Deliver food orders from the kitchen to the correct tables accurately and in a timely manner.
• Confirm with servers and kitchen staff that each dish meets presentation and quality standards before delivery.
• Assist in explaining dishes to guests as needed, maintaining knowledge of the menu and dish contents.
• Acknowledge and greet guests with a warm, friendly demeanor.
• Respond to guest requests or refer them to servers or management when needed.
• Proactively address any guest needs within your capacity to ensure a positive dining experience.
• Maintain cleanliness in the dining room, including sanitizing tables, chairs, and floors, and emptying trash as needed.
• Adhere to health and safety regulations, supporting hygiene and food safety practices in all duties.
• Assist with opening and closing duties, including stocking supplies, setting up dining areas, and completing end-of-shift tasks.
• Work closely with servers, kitchen staff, and other team members to support the smooth flow of service.
• Communicate efficiently with team members to ensure accurate and timely food delivery.
• Performs other duties as assigned.

Essential Functions

• Prior experience as a busser, food runner, or in a similar role is a plus, but not required. Entry-level candidates with a strong work ethic are welcome.
• Excellent communication and interpersonal skills.
• Strong sense of urgency, organization, and ability to multitask.
• Strong customer service orientation and attention to detail.
• Ability to stand and walk for extended periods (up to 8–10 hours per shift).
• Ability to lift and carry up to 25–50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.
• Compliance with Ugly Dumpling’s dress code and personal appearance standards.