Server

The Oxford Tap; Oxford (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible schedule

Leadership opportunities

Competitive pay

Job summary

The Oxford Tap in Oxford, Michigan, is seeking friendly servers to join our team. Prior customer service experience is preferred; shifts include evenings and weekends, and we close at 11 pm seven days a week.

We offer flexible schedules, leadership opportunities, competitive pay, and a busy, welcoming pub with a wide menu and great drinks. Greet customers, take orders, communicate specials, handle payments, and keep areas clean and safe.

Qualifications

• Experience in customer service is preferred.
• Shifts may include evenings and weekends.
• Must be able to stand for long periods and lift up to 25 lbs.

Responsibilities

• Greet customers and take food and beverage orders.
• Communicate allergies or preferences to kitchen staff.
• Deliver food and beverages accurately and promptly.
• Handle payments using POS systems.
• Maintain clean and stocked serving stations and dining areas.
• Provide attentive, friendly service and respond to guest needs.

Skills

Communication skills

Punctuality

Teamwork

Customer service

English proficiency

Reliability

Multitask

Education

High school diploma or equivalent

Tools

POS systems

Job description

Oxford Michigan's Favorite Irish Pub
A well-deserved reputation for fine food and perfect for a great night out or just the spot for a quiet midweek pint.
The Oxford Tap is proud to offer a great range of Craft & Bottled Beers, Wine by the glass or bottle and a full bar including a long list of Irish & Scotch Whiskeys. Of course, what makes us even better is the variety of food that The Tap Room has to offer. From award-winning Chicken wings to Bring you back for more Macaroni and Cheese, Entrees, Sandwiches, gourmet Salads and more, we'll surprise you with the range. We are constantly looking for new or unusual products to bring to our guests

We are always keeping an eye out for applicants who are friendly, enthusiastic, and who genuinely enjoy serving guests. To be successful in this role, you should have previous experience in a customer service position. You should also be available to take evening and weekend shifts. We close at 11 pm seven days a week.

We also offer many other great benefits such as:

• Flexible schedule
• Leadership opportunities to gain real world management experience to help you reach your professional goals.
• Competitive pay

Requirements and Responsibilities:

• Consistency and Reliability
• Cheerful and Positive Attitude
• Values Teamwork
• Loves Serving and Helping Others

We ask you to:

• Smile
• Create and Maintain Eye Contact
• Honors and encourages others to follow the visions and values of the restaurant
• Ability to multitask quickly, yet thoroughly
• Have the ability to communicate effectively in English
• Be at least 17 years of age
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 10-55 lbs.

Have a valid driver's license and reliable transportationServers are expected to:

• Greet customers, and maintain a friendly demeanor throughout their experience.
• Accurately take food and beverage orders, correctly using the ordering system.
• Take special note of food allergies or preferences, and be able to communicate that clearly to kitchen staff.
• Understand and communicate what’s on the menu, answering questions customers might have, and making recommendations on menu selections to customers if necessary.
• Accurately deliver food to customers, making sure that what comes out of the kitchen is correct and appealing before taking it to the table.
• Periodically check in with customers to make sure everything is going well with their meal, being attentive, and responding to additional requests as needed.
• Respond quickly to issues customers have, getting management involved if necessary.
• Collect payment from customers accurately and honestly.
• Help and/or perform light cleaning in the dining, serving stations, or kitchen areas.
• Keep serving stations stocked with ice, soda, etc., as well as keeping their section clean and prepared for new guests.
• Know and follow applicable food service safety regulations and best practices.
• Be able to stand on their feet for hours at a time and lift up to 25 pounds of weight.
• Be willing to work flexible hours that may include weekends and holidays.

Skills

Servers need to be able to:

• Communicate well with coworkers and customers, and maintain personable and professional communication at all times. This includes being able to listen and collaborate where applicable.
• Be punctual and reliable, showing up for their shifts as scheduled.
• Maintain a positive attitude, even under pressure. Patience with customers and coworkers is a must, particularly during busy rushes.
• Handle tasks unsupervised, including being able to spot tasks that need to be done (even though they might not have been assigned by managers).
• Listen to customer feedback and relay or make suggestions to managers. This may include suggestions for service, menu, or ambiance.
• Handle money accurately and honestly, using the point-of-sale systems.
• Quickly learn how to use the tools and systems in the restaurant.
• Quickly learn and memorize details about the menu to be able to respond to customer questions. This includes knowing key ingredients relating to food allergies.