Server

IHG Operations, LLC; United States; On-site; USD 19,000 - 27,000; Full time

Job summary

Pacific Hospitality Group is seeking a Server to deliver a high-level dining experience in a hospitality-driven environment. You will present menus, make recommendations, and handle guest orders with accuracy while maintaining cleanliness and service standards.

Qualified candidates should have at least one year of food service experience, basic knowledge of beverages, and strong communication skills in English. Flexible schedules and adherence to safety guidelines are required.

Qualifications

• One year food service experience, preferably in hotel/resort environment.
• Must have a general knowledge of wine, beer, liquors, waters and drinks served.
• Ability to serve guests through face-to-face interactions and maintain discretion.

Responsibilities

• Helps guests select food and beverages by presenting menu and answering questions.
• Enters orders to POS system and records guests' choices and dietary needs.
• Ensures guests receive a high-level dining experience while maintaining professionalism.

Skills

Customer service

Communication

English proficiency

Tools

POS system

Job description

Company Description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Role: Server

Pay Rate: $16.90

What You Will Accomplish

• Helps guests select food and beverages by presenting menu, offering cocktails and aperitifs, suggesting courses, explaining the chef's specialties, identifying appropriate wines and answering food preparation questions.
• Enters orders to POS system and records guests' choices, special dietary needs and special requests.
• Keeps kitchen staff informed by noting timing of meal progression.
• Processes guest payment transactions accurately and closes out table. Balances all payment methods with accuracy to sales report.
• Maintains the cleanliness of the work areas. Keeps area stocked.
• Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
• Follows all standard food handling, sanitation, RBS, and health department guidelines.
• Completes side work before, during and after shift.
• Provide guests a high-level dining experience, while maintaining a professional distance and staying alert to their needs.
• Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management.
• Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Ensures minors and intoxicated persons are not served alcoholic beverages.
• Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.

Great If you have:

• One year food service experience, preferably in a hotel/resort environment.
• Possess a basic knowledge of food and beverage preparation, hotel service standards, guest relations and etiquette.
• Must have a general knowledge of wine, beer, liquors, waters and drinks served.
• Requires ability to serve needs of guests through verbal face-to-face interactions.
• Contacts sometimes contain confidential/sensitive information so requires ability to use discretion.
• Must demonstrate positive attitude and professional demeanor.
• Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
• Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.
• Requires ability to learn and use POS computer systems used at the hotel.
• Strong attention to detail.
• Must be able to remain organized and handle multiple tasks and work under pressure of serving multiple guests at once.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests.

Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts. Must be at least 18 years of age. Must complete RBS® (Responsible Beverage Service) alcohol awareness certification as scheduled upon employment. Must have a valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment. Must know all applicable health standards. Knowledge of federal, state and local laws, ordinances and regulations and company policy regarding serving alcohol to minors and intoxicated patrons.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Pacific Hospitality Group, we believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. Guided by the principles of Principled Entrepreneurship, we foster an environment where individuals are encouraged to challenge the status quo, act with purpose, and take ownership of their impact. We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully—not just to our business, but to the lives of our guests, communities, and one another. If you're ready to grow with a team that values fulfillment and humility, start your journey with us—discover the opportunities waiting for you at Pacific Hospitality Group.