Bartender/Server

Pacific Hospitality Group; Phoenix (AZ); On-site; USD 32,000 - 52,000; Full time

Job summary

Pacific Hospitality Group seeks a Bartender/Server at Hyatt Place Phoenix / Downtown. You will prepare beverages, provide exceptional service during dining and events, and support catering functions as scheduled.

The role emphasizes craft cocktails, guest interaction, and upselling to enhance guest experience. The ideal candidate will have hotel/resort dining experience, a TiPS card or ability to obtain one within 30 days, and strong communication skills.

Qualifications

• Experience in guest-facing food and beverage service, hotel or resort preferred.
• Knowledge of cocktails, menu items and proper serving etiquette.
• Ability to execute multiple tasks while maintaining guest satisfaction.

Responsibilities

• Curates craft cocktails and beverages per guest specifications.
• Describe bar items, preparation methods, and prices as needed.
• Follow proper shaking, mixing, and stirring techniques.
• Assist guests with special requests and dietary needs.
• Utilize suggestive selling to maximize beverage revenue.
• Serve items promptly and courteously to guests.
• Handle cash and balance the bank at shift end.
• Maintain cleanliness and set up/close out station per procedure.

Skills

Craft cocktails

Guest service

Upselling

Cash handling

Multitasking

Communication

Team player

Tools

POS system

Boston shaker

Bar spoon

Jigger

Hawthorne strainer

Job description

## Bartender/ServerApply: Hyatt Place Phoenix / Downtown: Full time: Posted Yesterday: JR100581**Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.****Our Guiding Principles:****Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment**Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. *Our Guiding Principles:**Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment* **What You Will Accomplish**As a Bartender/Server, you are responsible for preparing beverages and providing exceptional food service to property guests dining in the restaurant and during events, special events, and other catered functions, as well as any other property hosted event as requested and scheduled. **Responsibilities Include:*** Curates Craft Cocktails and/or beverages to guest specifications* Describe all bar items; methods of preparation and prices as needed. Must have extensive knowledge of all bar/menu items* Proper shaking, mixing, and stirring techniques using required Boston Shaker, Bar Spoon, Beakers, Jiggers, Hawthorne/Juniper Strainers* Extensive knowledge of the surrounding area, events, and directions to guide and enhance a guest’s local experience* Works with guests to accommodate special requests and special dietary needs* Utilize suggestive selling on established menu items or specials to maximize food and beverage revenues* Serves menu items to guests in a prompt and courteous manner* Performs pre and post-shift side work; set-up, breakdown, condiments, roll-ups etc.* Responds to guest inquiries and special requests promptly to ensure guest satisfaction; notifies supervisor of guest complaints and unusual situations* Cash handling/ balance bank at the end of each shift and calculate tip outs.* Serves guests at assigned station quickly, courteously, and obtains food and beverage from prescribed locations and serves guests according to established procedures and using appropriate service techniques* Observes guests to fulfill any additional requests and completes assigned side work as directed* Familiarizes self with all items on daily basis. After events, cleans away service and accessories* Follows all standard food handling, TIPS, Title IV, sanitation and health department guidelines **Job Requirements:*** Possess a basic knowledge of food and beverage preparation, service standards of comparable hotel, guest relations and etiquette* Must be at least 18 years of age* Ability to work on AM, PM, weekend and holiday shifts as required by operational needs **Physical Requirements:*** While performing the duties of this job, the employee is frequently required to walk, stand, crouch/bend/stoop, reach, smell, and push/pull, the employee is constantly required to hear and talk. The employee must occasionally sit, grasp, and lift objects weighing up to 50 pounds. Specific vision abilities constantly required are near vision and occasionally required include close and far vision. Finger dexterity is required to operate a point-of-sale system, use of a jigger, and stirring with a bar spoon. # Great If you have **Ideal candidate will have:*** Experience within a hotel/resort environment* A valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment* Responsible Beverage Certified (TiPS) (Title IV)* Ability to multi-task* Exceptional communication skills* Ability to serve needs of guest through verbal face-to-face interaction* Ability to perform basic math skills such as addition, subtraction, multiplication and division* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.# *We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.*undefinedundefined