Server

Pacific City Operations, LLC; Huntington Beach (CA); On-site; USD 19,000 - 28,000; Full time

Job summary

Pacific Hospitality Group seeks a hospitality associate to assist guests with menu selections, take orders, and manage POS transactions. The role emphasizes strong guest relations, adherence to food safety standards, and a professional dining experience.

Responsibilities include accurate order entry, balancing payments, maintaining clean work areas, and following health department guidelines. Prior experience in hotel or resort settings is preferred.

Qualifications

• One year of food service experience or hotel/resort environment experience.
• Knowledge of food and beverage preparation, hotel service standards, guest relations and etiquette.
• Excellent communication and interpersonal skills with a commitment to guest satisfaction.
• Valid current Food Handlers Card and Responsible Beverage Service (RBS) Certification or ability to obtain within 30 days of employment.
• Ability to learn and use POS computer systems used at the hotel.

Responsibilities

• Help guests select food and beverages by presenting menu and recommending items.
• Enter orders into POS system and record guests' choices and dietary needs.
• Keep kitchen staff informed by noting timing of meal progression.
• Process guest payment transactions accurately and close out the table.
• Balance payment methods with accuracy to the sales report.
• Maintain cleanliness of work areas and keep area stocked.

Skills

Food service experience

POS systems

Guest relations

Etiquette

Tools

POS software

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment The hourly rate for this opportunity is $16.90 an hour.

What You Will Accomplish

• Helps guests select food and beverages by presenting menu, offering cocktails and aperitifs, suggesting courses, explaining the chef's specialties, identifying appropriate wines and answering food preparation questions.
• Enters orders to POS system and records guests' choices, special dietary needs and special requests.
• Keeps kitchen staff informed by noting timing of meal progression.
• Processes guest payment transactions accurately and closes out table.
• Balances all payment methods with accuracy to sales report.
• Maintains the cleanliness of the work areas.
• Keeps area stocked.
• Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
• Follows all standard food handling, sanitation, TIPS and health department guidelines.
• Must wear non-slip, oil-resistant shoes.
• Follows all safety policies and procedures.
• Reports potential safety issues to managers whenever observed and takes immediate action to resolve them in emergency situations.
• OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.
• Team members will be trained in the proper use and care of assigned PPE if applicable.
• The hotel provides the required PPE.
• Team member has the responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their manager.
• Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
• Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
• Completes side work before, during and after shift.
• Provide guests with a high-level dining experience, while maintaining a professional distance and staying alert to their needs.
• Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management.
• Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Ensure minors and intoxicated persons are not served alcoholic beverages.
• Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.

What You Will Bring

• One year of food service experience, preferably in a hotel/resort environment Knowledge of food and beverage preparation, hotel service standards, guest relations, and etiquette Communication and interpersonal skills with a commitment to a high level of guest satisfaction Great If you have Valid current Food Handlers Card and RBS Certification (Responsible Beverage Service) or willingness and ability to obtain one within 30 days of employment Ability to learn and use POS computer systems used at the hotel.
• - We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Pacific Hospitality Group, we believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. Guided by the principles of Principled Entrepreneurship, we foster an environment where individuals are encouraged to challenge the status quo, act with purpose, and take ownership of their impact. We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully—not just to our business, but to the lives of our guests, communities, and one another. If you're ready to grow with a team that values fulfillment and humility, start your journey with us—discover the opportunities waiting for you at Pacific Hospitality Group.