Server

Heritage Club; Mason (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A private dining club located in Mason, Ohio is looking for an experienced server to provide exceptional food and beverage service to members and guests. The ideal candidate will have at least 2 years of wait service experience, knowledge of menu items, and the ability to ensure guest satisfaction throughout their dining experience. Responsibilities include greeting guests, taking orders, serving food and drinks, and maintaining the cleanliness of the dining area. This role is crucial in delivering a memorable dining experience for all visitors.

Qualifications

• Minimum of 2 years of experience in wait service preferred.
• Ability to greet and acknowledge guests courteously.
• Knowledge of wines and spirits is a plus.

Responsibilities

• Provide food and beverage service to members and guests.
• Ensure member satisfaction by checking back after serving.
• Follow local and state laws for alcohol service.

Skills

Food and beverage service

Customer service

Basic math skills

Knowledge of menu items

Ability to handle cash

Education

Grade 12 education

Job description

Reports to: Dining Room Captain; Dining Room Manager or other Management.

Education and/or Experience

• Grade 12 education.
• 18 years or older.
• Two years of comparable wait service experience preferred.
• The ability to read, write and execute basic math skills.

Job Knowledge, Core Competencies and Expectations

• Greet and acknowledge members and guests.
• Is knowledgeable about the menu, buffet and beverage list.
• Ability to time the service of each course.
• Learns members’ names and their special preferences.
• Knowledge of wines and spirits.
• Knowledge of and ability to perform required role during emergency situations.

Job Summary (Essential Functions)

• Provide food and beverage service to club members and guests.

Job Tasks/Duties

• Sets up side station and performs assigned side (prep) work.
• Provides immediate attention to all members and guests upon seating.
• Distributes food and wine menus; answers questions.
• Fills glasses with ice water and suggests menu items.
• Ensure that the correct account numbers and names are given for billing.
• Efficiently serves food and drinks in a friendly and courteous manner, offers suggestions on daily specials and wine selections.
• Places orders with kitchen; informs cooks about any special cooking instructions.
• Assembles food on tray; procures items from each station as necessary.
• Serves meals; places dishes by courses in front of each person.
• Checks back to ensure member and guest satisfaction.
• Removes soiled dishes. Clears tables after each course and resets them with appropriate silverware.
• Presents dessert menus, suggests and serves dessert, coffee and after-dinner drinks.
• Verifies accuracy of prices, taxes, tips and other charges on all checks.
• Presents the bill.
• Handles all cash and credit card charges as prescribed by standard operating procedures.
• Keeps dining room and bus station areas clean.
• Clears, cleans and resets tables that have been vacated.
• Advises supervisor of any complaints as soon as they occur.
• Performs clean-up and closing duties as assigned by manager.
• Attends pre-meal meetings.
• Thanks members and guests; invites them to return.
• Consistently follows local and state laws and the club’s policies and procedures for the service of alcoholic beverages to members and guests.