Server

Summerwood Corporation; Fort Payne (AL); On-site; USD 25,000 - 35,000; Full time

Job summary

Summerwood Corporation in Fort Payne, Alabama is seeking enthusiastic individuals with strong communication skills for a customer service position. The ideal candidates should be organized, able to manage their tasks efficiently, and work well in a team setting.

The role requires individuals to make guests feel appreciated and to maintain high standards of service throughout their shift. Applicants must also possess the legal age to serve alcohol and have a good sense of balance as they will be lifting items weighing up to 25 lbs.

Qualifications

• Must be of legal age to serve alcohol.
• Ability to communicate effectively in the primary language.
• Ability to stand and be mobile for up to 6 hours.

Responsibilities

• Communicate effectively with guests.
• Make guests feel appreciated through actions.
• Maintain side work throughout the shift.

Skills

Communication skills

Customer service

Time management

Teamwork

Integrity and honesty

Job description

Responsibilities

• Must be friendly, outgoing, and must posses good communication skills.
• Is organized and able to think and act quickly and effectively.
• Retains self-composure. Is an enthusiastic and convincing salesperson.
• Must be customer sensitive and possess a sense of timing.
• Must take pride in personal appearance and be dedicated to his/her job.
• Must display integrity and honesty in all aspects of his/her employment.
• Must observe diners to ensure that guests are satisfied with the food and service, responds to additional request and determines when the meal has been completed.
• May assist server assistant with stocking, removing, and resetting dishes and silverware between courses, and cleaning and resetting vacated tables.

Requirements

• Must be of legal age to serve alcohol according to state laws.
• Must be able to communicate in, read, write, and understand the primary language of the work location.
• Must be able to perform simple simple mathematical calculations from time to time.
• Must be able to stand and exert fast-paced mobility for periods of up to 6 hours in length.
• Must have a good sense of balance, be able to bend and kneel and have the ability to lift bus tubs and trays frequently weighing up to 25lbs.

Duties

• Communicates effectively with guests.
• Must be enthusiastic and make guest feel appreciated through his/her actions.
• Obtains information regarding specials, sidework, assigned station, and etc. from a manager at the start of a shift.
• Has thorough knowledge of the steps of service and all of their components and use them to manage his/her section effectively.
• Work as a team with all of our personnel.
• Maintains running side work throughout shirt and completes closing side work at end of shift as assigned by the manager.
• Works with others to keep all areas cleaned and stocked to our standards at all times.
• Accept guest payment, process credit card charges and make change (if applicable).
• Performs other related duties as assigned by management.

Knowledge

• Guest relations
• Floor plan
• Side work duties
• Phone procedures
• Specials
• Steps of service
• Menu knowledge
• POS operation
• Liquor knowledge
• Alcohol awareness
• Cash handling
• Teamwork