Server - FT or PT

Spring Run; Estero (FL); On-site; USD 25,000 - 30,000; Full time

Job summary

Spring Run in Estero, FL is seeking a personable server to deliver meals and beverages to Members and Guests in a fast-paced country club setting.

You will take and relay orders, brew coffee, clear tables, and maintain a clean, polished dining room; you must be able to lift up to 50 pounds and learn the Northstar POS system.

Candidates should have strong interpersonal skills, knowledge of wines, beers and liquors, and a professional appearance.

Qualifications

• Experience delivering high-level guest service in a country club or resort setting.
• Ability to lift and carry up to 50 pounds and stand for long periods.
• Knowledge of liquors, beers and wines with an ability to upsell.
• Professional grooming and personal hygiene meeting club standards.
• Willing to learn Northstar POS System.

Responsibilities

• Serve meals and beverages to Members, Guests and patrons by presenting menus and answering questions.
• Write or memorize orders, relay to kitchen and serve according to diners' requests.
• Brew coffee and tea, assist with soups, salads, desserts as needed.
• Clear and reset tables between courses and maintain dining areas.
• Operate Northstar POS System to place orders and complete checks.
• Provide immediate attention to Members and Guests upon seating and ensure satisfaction.
• Maintain proper dress code and professional demeanor throughout shifts.
• Handle payments and process charges following standard procedures.

Skills

Interpersonal skills

Salesmanship

Liquor knowledge

Beer knowledge

Wine knowledge

Grooming standards

Northstar POS proficiency

Mobility/physical stamina

Tools

Northstar POS System

Job description

Description

Essential Function:

• Serve meals and beverages to Members, Guests and patrons by presenting menus, answering questions and making suggestions regarding food and services.
• Write or memorize orders, relay orders to kitchen and serve order from kitchen observing diners and responding to additional requests.
• Will brew coffee and tea; may ladle soup, toss salads, portion pies and desserts.
• Will clear and reset tables at conclusion of each course.
• Operate Northstar POS System to place orders and complete checks.

Nature of Position:

• Serve meals and beverages in a fast paced and demanding environment at a beautiful Country Club.
• The nature of this position requires the individual to spend long periods of time on their feet, walking, standing or stooping and lifting.

Qualifications:

• Ability to lift and carry up to 50 pounds.
• 2 year waiting experience preferred.
• Interpersonal skills, salesmanship and knowledge of liquors, beers and wines.
• Grooming and personal hygiene to meet standards.
• Must learn Northstar POS System.

Success Characteristics and Requirements:

• Jovial, outgoing, able to maintain a calm and collected demeanor while multi tasking.
• Able to work under stress, be able to work at a fast pace.
• Attention to detail, ability to recognize Members and address with proper sir name and title.

Necessary Personal Characteristics:

• Must have understanding of Company's corporate philosophy and how it relates to Food & Beverage Operations.
• Support and implement customer service culture throughout our department and our organization.
• Be a proactive member of the team. Support goals, objectives and culture within the organization.
• Exhibit professionalism and expressed interest of improvement through enhanced developmental skills, exhibit leadership and expressed direction through own self actions.
• Must be able to handle and prioritize multiple functions and responsibilities simultaneously.
• Must be well received and accepted by the members, residents and fellow team members.
• Be a leader, lead by example.
• High energy, positive "can-do" attitude.

Principle Activities:

• Set up side station and perform assigned side (prep) work.
• Provide immediate attention to all Members, Guests and patrons upon seating.
• Always address Members with proper sir name and title.
• Maintain neat, clean and pressed uniform for proper designated shift.
• Check membership card for correct name and number.
• Distribute food and wine menus. Fill glasses with ice water; answer questions and suggest menu items.
• Take Member/Guest orders; suggestively sell food and beverage items, if appropriate.
• Place order with kitchen; inform cook of any special requests or cooking instructions.
• Assemble food on tray; procure items from each station, as necessary.
• Serve meals; place dishes by courses in front of each person.
• Check back to ensure Member/Guest satisfaction; replenish water and butter, as necessary.
• Remove soiled dishes.
• Present dessert menus, suggest and serve dessert, coffee and after dinner drinks.
• Verify accuracy of pricing, taxes and tips for all checks.
• Present the chit (check) for signature.
• Handle all Member and credit card charges as prescribed by standard operating procedures.
• Keep tables, dining room and bus station areas clean.
• Advise Management of any complaints as soon as they occur.
• Perform clean-up and closing duties as assigned by Management.
• Thank Members/Guests for coming; invites them to return soon.
• Consistently follows local and state laws and Club's policies and procedures regarding alcoholic beverages served to Members/Guests.
• Performs other appropriate duties assigned by Management.