Server

Kennedy's Restaurant & Market; Marlborough (MA); On-site; USD 19,286,000 - 30,307,000; Full time

Job summary

Kennedy’s Restaurant in Marlboro, MA is seeking friendly, energetic servers to join our team and deliver an excellent dining experience. This is a tipped position, with opportunities to earn based on guest satisfaction and performance.

As a Server, you will handle food and beverage service, maintain menu knowledge, assist guests with recommendations, and work with a close-knit team to keep service running smoothly in a fast-paced setting.

Qualifications

• Experience in serving is highly recommended.
• Good written and verbal communication.
• Comfort with basic math for handling guest payments.
• Ability to handle guest concerns calmly and resolve issues.
• Stamina to stand/move for long periods and lift up to 50 pounds.
• Positive attitude and teamwork.
• Ability to adapt to a fast-paced environment during peak hours.

Responsibilities

• Set up and prepare dining areas and service stations for service.
• Serve food and beverages promptly and with a friendly approach, using suggestive selling techniques.
• Maintain in-depth knowledge of the menu, daily specials, and promotions.
• Assist team members to ensure smooth operation during all hours.
• Take accurate orders and communicate with bar/kitchen staff.
• Process guest payments accurately and record transactions in the POS system.
• Maintain cleanliness and safety of service areas and report safety concerns.
• Restock dining room and bar items as needed and inform management of low inventory.

Skills

Experience

Communication

Math Skills

Problem Solving

Physical Stamina

Customer Focused

Flexibility

Job description

About Us:

Opened in 1981, Kennedy’s Restaurant is a family-owned establishment based in the city of Marlboro, MA. Our family and business pride ourselves on incredible meals, outstanding service and creating a memorable dining experience. We are currently looking for friendly, energetic, and dedicated servers to join our team and help us continue to provide excellent service to our valued guests.

Position Summary:

As a Server at Kennedy’s, you will be responsible for selling and serving food and beverages in an efficient and professional manner according to our restaurant’s standards. You will ensure guests have a positive and enjoyable dining experience from start to finish. This is a tipped position.

Key Responsibilities:

• Set up and Prepare: Complete opening and closing side work to ensure the dining room, garden patio, bar, kitchen, and service stations are organized and ready for service.
• Customer Service: Serve food and beverages to guests promptly and in a friendly manner, applying suggestive selling techniques to enhance the guest experience.
• Menu Knowledge: Maintain an in-depth knowledge of the menu, daily specials, and restaurant promotions to effectively assist guests with their selections.
• Teamwork: Assist team members as needed, ensuring the restaurant runs smoothly during all hours.
• Order Accuracy: Take accurate food and drink orders, and communicate efficiently with the bar, kitchen and support staff.
• Payment Processing: Handle guest payments accurately, ensuring accurate change is given and all transactions are properly recorded in the POS system.
• Cleanliness & Safety: Maintain cleanliness and organization of service areas throughout the shift and report any safety concerns to management immediately.
• Restocking: Monitor and restock items in the dining room and bar as needed and inform management of low inventory.

Qualifications:

To be successful in this role, you should meet the following criteria:

• Experience: Previous server experience is highly recommended.
• Communication: Ability to effectively communicate in both written and verbal forms.
• Math Skills: Comfortable with basic math (addition, subtraction, multiplication and division) for handling guest payments.
• Problem Solving: Ability to handle guest concerns or issues in a calm and effective manner. Knows how to use all resources to resolve any issues.
• Physical Stamina: Must be able to stand and move around for long periods of time, frequently lift up to 50 pounds, and perform other physical tasks (bending, kneeling, etc.).
• Customer Focused: A positive attitude, willingness to assist guests, and an ability to work well as part of a team.
• Flexibility: Ability to work in a fast-paced environment and adapt to changing needs during peak hours.

Work Environment:

• The work environment is typically loud and bustling with activity, so the ability to work efficiently in a high-energy environment is essential.
• Servers will be on their feet for most of the shift and will need to move quickly and efficiently.
• All servers are required to serve both inside the main dining room and outside on our garden patio

Physical Demands:

Servers must be able to:

• Lift and carry up to 50 pounds.
• Bend, reach, stoop, kneel, and climb as required during the shift.
• Multitask and work in a fast-paced, physically demanding environment.
• Perform all duties both inside and outside all year round

Why Work with Us?

• Flexible Scheduling: We understand the importance of everyone’s personal balance. Our flexible scheduling allows you to work around your personal commitments and family time.
• Team-Oriented Environment: At Kennedy’s, we foster a supportive, positive team atmosphere where everyone's strengths and contributions are valued. You’ll be part of a close-knit group that works hard and celebrates success together!
• Career Growth: We believe in promoting from within. Whether you're interested in moving into a management role or learning new skills, we provide opportunities for advancement and professional development.
• Fun, Fast-Paced Work Environment: If you love being on your feet, engaging with people, and thriving in a dynamic atmosphere, you’ll feel right at home. Our team is dedicated to making every shift enjoyable, even during busy rush hours.
• Work with the Best: Join a well-respected local restaurant with a passion for excellent food, outstanding service, and community involvement. You'll be working with a talented group of chefs, servers, and managers who are dedicated to providing an exceptional dining and employment experience!

Kennedy’s Restaurant is an equal-opportunity employer. We encourage all qualified individuals to apply!