Guest Experience Host | Flexible Schedule & Growth

Kennedy's Restaurant & Market; Marlborough (MA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible Scheduling

Team-Oriented Environment

Career Growth

Fun, Fast-Paced Work Environment

Work with the Best

Job summary

Kennedy’s Restaurant in Marlboro, MA is seeking a friendly Host to be the first smiling face guests see. You will greet guests, manage reservations and large parties, assign tables and help maintain a smooth seating flow during busy periods.

The role emphasizes a welcoming atmosphere, clear communication with servers and managers, and a neat, organized host stand. If you enjoy fast-paced service and teamwork, this is a great place to grow with a locally loved family restaurant.

Qualifications

• Strong verbal communication skills and a friendly, approachable demeanor.
• Ability to manage reservations and seating arrangements efficiently in a fast-paced environment.
• Welcoming attitude with a desire to provide excellent guest service.
• Ability to greet guests, answer phones, and manage waitlists.
• Team-oriented and able to coordinate with servers and management.
• Must be able to stand for long periods and assist with light lifting.

Responsibilities

• Greet and Seat Guests: Welcome guests warmly and guide them to their tables in a friendly, efficient manner.
• Manage Reservations: Answer the phone, manage reservations, and coordinate seating arrangements to maximize restaurant flow and minimize wait times.
• Maintain Waitlists: Track guest wait times, manage the waitlist, and communicate with servers to ensure timely seating.
• Ensure Guest Satisfaction: Be attentive to guests' needs and inquiries and address any concerns promptly to ensure a positive experience.
• Monitor Dining Room: Keep an eye on the dining room to ensure a smooth guest flow, and alert management or service staff if any tables need attention.
• Assist with Table Settings: Assist with setting up tables and ensuring all necessary items (menus, utensils, etc.) are available for guests.
• Maintain Cleanliness: Keep the host stand and entrance area clean and organized, creating a welcoming first impression.
• Coordinate with Servers and Management: Communicate guest preferences or special requests to servers and management to ensure a seamless dining experience.
• Uphold Standards: Help maintain a professional and welcoming atmosphere by following all restaurant policies and procedures.

Skills

Communication

Organizational Skills

Customer Focused

Multitasking

Team Player

Physical Fitness

Job description

Kennedy’s Restaurant in Marlboro, MA is seeking a friendly Host to be the first smiling face guests see. You will greet guests, manage reservations and large parties, assign tables and help maintain a smooth seating flow during busy periods.

The role emphasizes a welcoming atmosphere, clear communication with servers and managers, and a neat, organized host stand. If you enjoy fast-paced service and teamwork, this is a great place to grow with a locally loved family restaurant.