Server

Onvo; Lake Township (SD); On-site; USD 16,531 - 24,796; Part time

Job summary

Onvo is hiring an IHOP Server to provide prompt, courteous service to guests, including greeting, seating, taking and serving orders, and clearing tables.

You will maintain professional relations with team members and guests, follow the SOPs, handle orders accurately, and keep dining areas clean while complying with safety policies. Must be 16+ and able to stand for long hours; pay is hourly plus tips.

Qualifications

• Strong customer service skills
• Ability to work in a fast-paced environment
• Excellent teamwork and communication with staff and guests

Responsibilities

• Greet guests, seat customers, take and serve orders
• Clear dishes, reset tables, and maintain dining area cleanliness
• Handle guest requests and resolve issues promptly
• Follow IHOP SOPs and safety guidelines
• Maintain accuracy in guest checks and cash handling
• Stock and rotate service supplies and assist with closing procedures
• Keep waiting list updated and communicate with team
• Assist with other duties as assigned

Skills

Customer service

Teamwork

Communication

Job description

Job Description:

The IHOP Server will provide prompt, efficient, courteous service to all guests. Service includes greeting, seating, taking and serving orders, clearing dishes, and resetting tables.

Essential Duties and Responsibilities

• Develop and maintain professional functional working relations with IHOP Team Members and guests.
• Execute the “Server Guidelines to Great Customer Service” per IHOP SOP to ensure a high quality guest experience.
• Communicate guest food orders and service requests in an accurate and timely manner. Handle guest complaints in a timely manner, inquire about dining experience, thank guests and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and maintaining cash control.
• Stock and rotate all needed supplies in the service areas and dining room. Comply with all federal, state and local regulations as well as IHOP Safety Manual and SOP.
• Maintain a waiting list as necessary.
• Perform all cleaning duties according to posted cleaning charts. Clear, clean and reset tables and clean chairs, booths and floors after guests leave. Comply with IHOP and Onvo uniform and appearance standards.
• Perform other duties as assigned.

Teamwork and Communication

• Works effectively with others (individuals and departments) in a positive, supportive and cooperative manner

Cleanliness

• Maintains a high standard of cleanliness.
• Perform cleaning duties according to posted cleaning charts.

Occupational Health & Safety

• Performs all duties in a safe and responsible manner to assure workers, guests, suppliers/contractors and the environment are not at risk.
• Complies with all company safety policies, procedures and instructions.

Requirements

• Physically capable overstanding for long hours.
• Must be 16 years of age

Pay

hourly + tips

Disclaimer

The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.

Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.