Server

White Haven IHOP; White Haven (Luzerne County); On-site; USD 25,000 - 35,000; Full time

Job summary

White Haven IHOP is looking to hire a Server to provide efficient and courteous service to guests. Responsibilities include greeting, seating, and serving customers, handling complaints, and maintaining cleanliness in the dining area.

The ideal candidate should be able to stand for long hours and work effectively with the team to enhance the customer experience. Team Members will also follow IHOP guidelines to ensure that all guests have a high-quality dining experience.

Qualifications

• Physically capable of standing for long hours.

Responsibilities

• Provide prompt, efficient service to guests.
• Develop professional relations with Team Members and guests.
• Memorize IHOP terminology and menu knowledge.
• Maintain cleanliness and safety standards.

Job description

Overview

Ther Server at IHOP will provide prompt, efficient, courteous service to all guests. Service includes greeting, seating, taking and serving orders, clearing dishes, and resetting tables.

Responsibilities

• Develop and maintain professional functional working relations with IHOP Team Members and guests.
• Execute the "Server Guidelines to Great Customer Service" per IHOP SOP to ensure a high quality guest experience.
• Communicate guest food orders and service requests in an accurate and timely manner.
• Handle guest complaints in a timely manner, inquire about dining experience, thank guests and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and maintaining cash control.
• Stock and rotate all needed supplies in the service areas and dining room.
• Comply with all federal, state and local regulations as well as IHOP Safety Manual and SOP.
• Maintain a waiting list as necessary.
• Perform all cleaning duties according to posted cleaning charts.
• Clear, clean and reset tables and clean chairs, booths and floors after guests leave.
• Comply with IHOP and Onvo uniform and appearance standards.
• Perform other duties as assigned.
• Works effectively with others (individuals and departments) in a positive, supportive and cooperative manner.
• Maintains a high standard of cleanliness.
• Performs all duties in a safe and responsible manner to assure workers, guests, suppliers / contractors and the environment are not at risk.
• Complies with all company safety policies, procedures and instructions.

Requirements

Physically capable of standing for long hours.

Disclaimer

The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.

Equal Employment Opportunity

Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.