Server

Onvo; White Haven (Luzerne County); On-site; USD 17,000 - 28,000; Full time

Job summary

Onvo is seeking an IHOP Server to provide prompt, courteous service, greet and seat guests, take and serve orders, clear dishes, and reset tables in a fast-paced dining environment.

You will develop professional relations with teammates and guests, follow IHOP guidelines to ensure a high-quality experience, manage guest requests and complaints, and uphold cleanliness and safety standards while adhering to uniform and appearance guidelines.

Qualifications

• Physically capable standing for long hours.

Responsibilities

• Develop and maintain professional functional working relations with IHOP Team Members and guests.
• Execute the “Server Guidelines to Great Customer Service” per IHOP SOP to ensure a high quality guest experience.
• Communicate guest food orders and service requests in an accurate and timely manner. Handle guest complaints in a timely manner, inquire about dining experience, thank guests and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and maintaining cash control.
• Stock and rotate all needed supplies in the service areas and dining room. Comply with all federal, state and local regulations as well as IHOP Safety Manual and SOP.
• Maintain a waiting list as necessary.
• Perform all cleaning duties according to posted cleaning charts. Clear, clean and reset tables and clean chairs, booths and floors after guests leave. Comply with IHOP and Onvo uniform and appearance standards.
• Perform other duties as assigned.

Job description

Job Description:

The IHOP Server will provide prompt, efficient, courteous service to all guests. Service includes greeting, seating, taking and serving orders, clearing dishes, and resetting tables.

Essential Duties and Responsibilities

• Develop and maintain professional functional working relations with IHOP Team Members and guests.
• Execute the “Server Guidelines to Great Customer Service” per IHOP SOP to ensure a high quality guest experience.
• Communicate guest food orders and service requests in an accurate and timely manner. Handle guest complaints in a timely manner, inquire about dining experience, thank guests and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and maintaining cash control.
• Stock and rotate all needed supplies in the service areas and dining room. Comply with all federal, state and local regulations as well as IHOP Safety Manual and SOP.
• Maintain a waiting list as necessary.
• Perform all cleaning duties according to posted cleaning charts. Clear, clean and reset tables and clean chairs, booths and floors after guests leave. Comply with IHOP and Onvo uniform and appearance standards.
• Perform other duties as assigned.

Teamwork and Communication

• Works effectively with others (individuals and departments) in a positive, supportive and cooperative manner

Cleanliness

• Maintains a high standard of cleanliness.
• Perform cleaning duties according to posted cleaning charts.

Occupational Health & Safety

• Performs all duties in a safe and responsible manner to assure workers, guests, suppliers/contractors and the environment are not at risk.
• Complies with all company safety policies, procedures and instructions.

Requirements

• Physically capable overstanding for long hours.

Pay:

Hourly+ tips

Disclaimer:

The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.

Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.