Dispatcher

FirstFleet Inc; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Job summary

Werner Enterprises in Tolleson, AZ seeks a Dispatch professional to plan, schedule, and track drivers and freight to guarantee on-time pickup and delivery. The role requires strong organization, customer service, and the ability to multitask with minimal supervision.

Responsibilities include confirming load assignments, monitoring DOT compliance, coordinating with on-site shop techs, and delivering daily reports.

Qualifications

• 1–2 years dispatch or fleet supervision experience in trucking/transportation.
• Experience with TMS—specifically TMW—is strongly preferred.
• Working knowledge of DOT regulations and Hours of Service rules.
• Strong verbal and written communication with professional phone etiquette.

Responsibilities

• Plan, schedule, and track drivers and freight to guarantee on-time pickup and delivery.
• Confirm load assignments and ensure operations and safety procedures are upheld.
• Monitor and balance tractor/trailer pools across accounts.
• Coordinate with on-site shop technicians to expedite maintenance and repairs.
• Act as the primary point of contact for customer accounts via phone and email.
• Deliver accurate daily reports and communicate transit updates.
• Monitor Hours of Service (HOS) and electronic logs (ELD) for DOT compliance.
• Review inbound trip paperwork, bills of lading, and delivery receipts promptly.

Skills

Dispatch experience

Load planning

TMS (TMW)

DOT/HOS compliance

Communication & organization

Tools

TMW

Job description

Come join our team! Our Dispatch position out of the Tolleson office requires the ability to manage a variety of responsibilities based on daily operational needs. The ideal candidate will excel in customer service, be highly organized, and have the ability to multitask while taking appropriate action with minimal supervision.

Shift

• Tuesday - Thursday: 8:30 AM - 5:00 PM
• Friday - Saturday: 4:00 AM - 12:30 PM
• Sunday and Monday: OFF

Responsibilities

• Plan, schedule, and track drivers and freight to guarantee on-time pickup and delivery.
• Confirm load assignments and ensure operational and safety procedures are strictly upheld.
• Monitor and balance tractor/trailer pools across accounts.
• Coordinate directly with on-site shop technicians to expedite maintenance, inspections, and repairs.
• Act as the primary point of contact for customer accounts via phone and email.
• Deliver accurate daily reports, proactively communicate transit updates, and lead route execution check-ins.
• Monitor driver Hours of Service (HOS) and electronic logs (ELD) to ensure DOT compliance.
• Review and process inbound trip paperwork, bills of lading, and delivery receipts promptly.

Qualifications

• Minimum 1–2 years of dispatch, load planning, or fleet supervisory experience in the trucking/transportation industry.
• Experience with transportation management systems (TMS)—specifically TMW —is strongly preferred.
• Working knowledge of DOT regulations and Hours of Service (HOS) rules.
• Strong verbal and written communication skills with professional phone etiquette.
• Proven organizational ability with the capacity to prioritize competing operational demands.
• Exceptional problem-solving skills under time-sensitive constraints.

Benefits

• Medical plans.
• Dental plans.
• Vision plans.
• 401(k) plan.
• Stock purchase plan.
• Paid time off.
• Life insurance.
• Disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

Werner Enterprises, Inc. (“Werner”) delivers superior truckload transportation and logistics services to customers across the United States, Mexico and Canada. With Werner® 2025 revenues of nearly $3.0 billion, a modern truck and trailer fleet, more than 14,500 talented associates and our innovative Werner EDGE ® technology, we are an essential solutions provider for customers who value the integrity of their supply chain and require safe and exceptional on-time service. In January 2026, Werner acquired FirstEnterprises, Inc. (“FirstFleet”), which generated more than $600 million in unaudited 2025 revenues. Werner provides Dedicated and One-Way Truckload services as well as Logistics services that include truckload brokerage, freight management, intermodal and final mile. Werner embraces inclusion as a core value and manages key risks and opportunities through a balanced sustainability strategy.