Servant-Leader Shift Coach | Team Development & Ops

Workstream; Easton (Northampton County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible scheduling

Scholarship opportunities

Competitive pay

Learning from experienced Operators

Job summary

Chick-fil-A is seeking a Team Leader to support senior leadership in daily operations, coach team members, and uphold our service standards in a fast-paced restaurant environment. This role emphasizes servant leadership, urgency, and strong communication to ensure operational excellence and a positive guest experience.

The position offers both full-time and part-time opportunities, with benefits to be discussed.

Qualifications

• Smile
• Create and maintain eye contact
• Speak enthusiastically
• Make emotional connections with guests
• Reliable transportation
• Ability to work in a fast‑paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility

Responsibilities

• Participating operationally in day-to-day activities in a high-volume, fast-paced restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Job description

Chick-fil-A is seeking a Team Leader to support senior leadership in daily operations, coach team members, and uphold our service standards in a fast-paced restaurant environment. This role emphasizes servant leadership, urgency, and strong communication to ensure operational excellence and a positive guest experience.

The position offers both full-time and part-time opportunities, with benefits to be discussed.