Sensory Beauty Host & Guest Experience Pro

L'Occitane En Provence; Thompsonville (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

L’Occitane En Provence in Chestnut Hill is seeking a Full-Time Beauty Host to greet guests, craft a tranquil, sensorial experience, and welcome customers into our iconic yellow doors.

In this role, you will prioritize guest experiences, anticipate needs, and foster a positive team culture while supporting store operations and welcoming feedback to continually improve service and ambiance.

Qualifications

• Strong communication and creative problem-solving ability.
• Entrepreneurial attitude with a background in a sales-driven environment.
• Mindset focused on customer satisfaction (internal and external customers).
• Interest in skincare, body care and fragrance is beneficial.
• Adaptability and flexibility are recommended.
• Basic technology skills.

Responsibilities

• Be the Host: greet every guest as if they were a cherished guest in your home, offering a sensorial experience.
• Prioritize guest experience and anticipate guest needs.
• Welcome feedback openly, presume positive intentions, and maintain a growth mindset.
• Support store operations, policies, and procedures and take initiative to solve problems.
• Offer direction, mentorship, and encouragement to colleagues to cultivate a positive team culture.
• Collaborate and adapt communication styles with diverse personalities within the team.

Skills

Strong communication

Problem solving

Sales oriented

Customer service

Adaptability

Technology basics

Job description

L’Occitane En Provence in Chestnut Hill is seeking a Full-Time Beauty Host to greet guests, craft a tranquil, sensorial experience, and welcome customers into our iconic yellow doors.

In this role, you will prioritize guest experiences, anticipate needs, and foster a positive team culture while supporting store operations and welcoming feedback to continually improve service and ambiance.