Sensory Beauty Host: Guest Experience Champion

L'OCCITANE Group (B Corp); Troy (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

L’Occitane Somerset Collection is looking for a Beauty Host to greet guests and create a tranquil, sensory experience that resonates with each visitor. You will guide guests through an engaging, hospitality-driven journey through our iconic yellow doors, delivering warm, personalized service in a serene beauty space.

Join a team committed to memorable experiences, customer satisfaction, and a supportive store culture that values feedback, initiative, and collaboration in a sales-driven

Qualifications

• Strong communication skills and creative problem-solving ability.
• Entrepreneurial attitude with a background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Adaptability and flexibility are recommended
• Basic Technology Skills
• Interest in skincare, body care and fragrance is beneficial.

Responsibilities

• Be the Host: Greet every guest as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: Anticipate the needs of your guests and strive to exceed their expectations.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
• Let Success Drive You: Support & assist with all store operations, policies, and procedures, you are encouraged to take the initiative by solving problems and putting the customers’ needs first.
• Foster a Team Culture: Offer direction, mentorship, and encouragement to your colleagues cultivating a team culture that is both positive and inclusive.
• Communicate with Care: Collaborate and be varied with communication styles as well as individual personalities within the team.

Skills

Strong communication

Creative problem solving

Entrepreneurial attitude

Customer satisfaction

Adaptability

Basic technology skills

Interest in skincare

Job description

L’Occitane Somerset Collection is looking for a Beauty Host to greet guests and create a tranquil, sensory experience that resonates with each visitor. You will guide guests through an engaging, hospitality-driven journey through our iconic yellow doors, delivering warm, personalized service in a serene beauty space.

Join a team committed to memorable experiences, customer satisfaction, and a supportive store culture that values feedback, initiative, and collaboration in a sales-driven