Senior XD IV: AI-Driven, Multi-Modal UX Leader

Bank of America; Pennington (AL); On-site; USD 165,000 - 216,000; Full time

Job summary

Bank of America’s Experience Design team seeks an XD IV to lead strategy across portfolios for digital platforms and the Erica AI assistant. You will guide a multidisciplinary design group, shaping vision, quality, and delivery while collaborating with product management, engineering and leadership to ensure high-impact outcomes.

You will drive complex programs end-to-end, mentoring designers, influencing stakeholders, and advancing best practices in design systems, accessibility, and

Qualifications

• 10+ years of industry design experience across multidisciplinary product design.
• Leadership designing and delivering for complex AI-enabled platforms at enterprise scale.
• Ability to influence executives and cross-functional teams to drive decisions.

Responsibilities

• Craft undefined problems into world-class software solutions within time and budget.
• Establish vision and strategy across end-to-end lifecycle.
• Advise and facilitate alignment through ambiguous conversations with teammates and stakeholders.
• Operate autonomously across teams to drive resolution through ambiguity and change.

Skills

Adaptability

Critical Thinking

Presentation Skills

Stakeholder Management

User Experience Design

Collaboration

Decision Making

Product Design and Development

Project Management

Research

Agile Practices

Problem Solving

Process Management

Usability Testing

Written Communications

Education

Bachelor’s degree in related field or equivalent work experience

Tools

MCP (Model Context Protocol)

JIRA

Confluence

Job description

Bank of America’s Experience Design team seeks an XD IV to lead strategy across portfolios for digital platforms and the Erica AI assistant. You will guide a multidisciplinary design group, shaping vision, quality, and delivery while collaborating with product management, engineering and leadership to ensure high-impact outcomes.

You will drive complex programs end-to-end, mentoring designers, influencing stakeholders, and advancing best practices in design systems, accessibility, and