Senior Workplace Services & Facilities Program Lead

American Electric Power Co.; Columbus (OH); On-site; USD 99,000 - 151,000; Full time

Job summary

American Electric Power Co. in Columbus is seeking a Workplace Services Program Supervisor/Manager to oversee corporate facilities and program support including dining, café, hospitality, printshop and mail services.

You will lead program staff, coordinate with procurement on contracts, monitor performance metrics, and drive process improvements to ensure reliable, high-quality workplace services across 1 Riverside Plaza and related locations.

Qualifications

• Bachelor’s Degree in Business Administration or related field.
• 8+ years combined experience in Workplace services operations or management functions in a service environment.

Responsibilities

• Provide leadership for delivering program related support services.
• Work with all levels of area management and employees to develop and communicate Workplace services program guidelines to ensure consistent and reliable services.
• Direct the activities of Workplace programs support staff in the daily operation of various programs’ support tasks.
• Work with procurement for program related contract activity, including requests for proposals, proposal analysis and contract renewals.
• Continuous review of program processes and provide recommendations on improvements based on industry best practices and internal trends and needs.
• Work closely with program supplier partners ensuring accountability for performance, issue resolution, contract compliance, invoice accuracy and a continued high standard of service.
• Provide data related to performance metrics and benchmarking to support oversight of assigned programs and provide data related to usage, budget, and tracking as required.

Skills

Contract management

Data analysis

Vendor management

Leadership

Communication

Budget management

Project prioritization

Education

Bachelor’s Degree in Business Administration or related field

Job description

American Electric Power Co. in Columbus is seeking a Workplace Services Program Supervisor/Manager to oversee corporate facilities and program support including dining, café, hospitality, printshop and mail services.

You will lead program staff, coordinate with procurement on contracts, monitor performance metrics, and drive process improvements to ensure reliable, high-quality workplace services across 1 Riverside Plaza and related locations.