Senior Workforce Planning Analyst - Forecasting & Capacity

United States Digital Space LLC; Bastrop (TX); On-site; USD 110,000 - 170,000; Full time

Job summary

Starlink is seeking a Sr. Business Analyst, Workforce Planning, to lead proactive planning and optimize demand forecasting to sustain service levels. You will model scenarios, recommend headcount strategies, and mentor the forecasting team.

The role requires 3+ years in forecasting or analytics, strong Excel/SQL, and experience with Tableau or Power BI; relocation may be needed for Redmond, WA or Bastrop, TX areas.

Qualifications

• Bachelor’s degree in business, supply chain management, information systems, computer science, engineering, or economics; OR 5+ years of professional experience in workforce management or capacity planning
• 3+ years of progressive experience in workforce planning, demand forecasting, or analytics

Responsibilities

• Lead proactive workforce planning strategies to anticipate and mitigate demand volatility through advanced forecasting and predictive analytics
• Identify, evaluate, and activate short-term levers (e.g., overtime, flexible staffing, real-time schedule adjustments) and long-term levers (e.g., hiring strategies, capacity expansion, process redesign) to optimize workforce utilization
• Develop and improve forecasting models that detect demand fluctuations early and support data-driven decision-making
• Ensure workforce decisions consistently protect and enhance customer experience by maintaining service levels and minimizing disruptions
• Provide strategic recommendations to leadership on headcount planning, resource allocation, and scenario modeling
• Mentor and develop Workforce Specialists on forecasting techniques, lever management, and proactive planning practices
• Drive continuous improvement initiatives to improve forecast accuracy; reduce the impact of volatility; and strengthen operational resilience
• Manage cross-functional projects related to workforce systems, analytics tools, and process standardization

Skills

Forecasting

Excel

SQL

Python

Tableau/Power BI

Leadership

Communication

Project management

Statistical modeling

Demand forecasting

Education

Bachelor’s degree in business, supply chain management, information systems, computer science, engineering, or economics

Master’s degree in analytical field

Tools

Tableau

Power BI

Job description

Starlink is seeking a Sr. Business Analyst, Workforce Planning, to lead proactive planning and optimize demand forecasting to sustain service levels. You will model scenarios, recommend headcount strategies, and mentor the forecasting team.

The role requires 3+ years in forecasting or analytics, strong Excel/SQL, and experience with Tableau or Power BI; relocation may be needed for Redmond, WA or Bastrop, TX areas.