Senior Workforce Planner: Forecasting & Capacity

United States Digital Space LLC; Redmond (WA); On-site; USD 115,000 - 150,000; Full time

Benefits offered by this job

Stock options

Comprehensive medical, vision, dental

401(k) retirement plan

Paid parental leave

3 weeks paid vacation

10+ paid holidays per year

Company shuttle

Job summary

United States Digital Space LLC is seeking a Sr. Business Analyst, Workforce Planning (Starlink) to lead proactive workforce planning and optimization, focusing on managing demand volatility while protecting customer experience and service levels.

The role requires developing forecasting models, evaluating short- and long-term levers, and advising leadership on headcount strategy and resource allocation. Relocation may be needed for Redmond, WA area. Travel up to 30%.

Qualifications

• Bachelor’s degree in business, supply chain management, information systems, computer science, engineering, or economics; OR 5+ years of professional experience in workforce management or capacity planning
• 3+ years of progressive experience in workforce planning, demand forecasting, or analytics
• Master’s degree in an analytical field
• 2+ years of experience in demand forecasting and predictive analytics
• 3+ years of experience using advanced Excel and SQL
• 2+ years of experience in statistical modeling, applied mathematics, operations research, or a related field
• Proficiency in Python
• Telecom or ISP industry experience
• Proven ability to balance short-term tactical actions with long-term strategic planning while protecting customer experience
• Advanced proficiency in workforce management systems and data visualization tools (Tableau or Power BI)
• Excellent leadership, stakeholder management, and communication skills

Responsibilities

• Lead proactive workforce planning strategies to anticipate and mitigate demand volatility through advanced forecasting and predictive analytics
• Identify, evaluate, and activate short-term levers (e.g., overtime, flexible staffing, real-time schedule adjustments) and long-term levers (e.g., hiring strategies, capacity expansion, process redesign) to optimize workforce utilization
• Develop and improve forecasting models that detect demand fluctuations early and support data-driven decision-making
• Ensure workforce decisions consistently protect and enhance customer experience by maintaining service levels and minimizing disruptions
• Provide strategic recommendations to leadership on headcount planning, resource allocation, and scenario modeling
• Mentor and develop Workforce Specialists on forecasting techniques, lever management, and proactive planning practices
• Drive continuous improvement initiatives to improve forecast accuracy, reduce the impact of volatility, and strengthen operational resilience
• Manage cross-functional projects related to workforce systems, analytics tools, and process standardization

Skills

Python

Leadership

Stakeholder management

Communication

Education

Bachelor’s degree in business, supply chain management, information systems, computer science, engineering, or economics

Master’s degree in an analytical field

Tools

Excel

SQL

Tableau

Power BI

Job description

United States Digital Space LLC is seeking a Sr. Business Analyst, Workforce Planning (Starlink) to lead proactive workforce planning and optimization, focusing on managing demand volatility while protecting customer experience and service levels.

The role requires developing forecasting models, evaluating short- and long-term levers, and advising leadership on headcount strategy and resource allocation. Relocation may be needed for Redmond, WA area. Travel up to 30%.