Senior Workforce Management Professional

Humana; Boise (ID); Remote; USD 71,000 - 98,000; Full time

Job summary

An established industry player is seeking a Senior Workforce Management Professional to join their dynamic team. This role involves applying advanced analysis and metrics to enhance workforce decision-making, ensuring optimal staffing and talent management. You'll have the opportunity to influence strategic planning and contribute to an organization dedicated to improving consumer experiences. With a focus on collaboration and innovation, this position offers a chance to make a significant impact while enjoying a comprehensive benefits package that supports your well-being.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

401(k) Retirement Plan

Paid Time Off

Short-term Disability

Long-term Disability

Life Insurance

Paid Parental Leave

Volunteer Time Off

Qualifications

• 5+ years of experience in Workforce Management.
• Strong analytical and problem-solving skills required.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Develop strategic insights for workforce decision-making.
• Assess staffing needs and provide analysis for objectives.
• Influence departmental strategy and make complex decisions.

Skills

Workforce Management Experience

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Analytical Problem-Solving

Communication Skills

Critical Thinking

Attention to Detail

Education

Bachelor's Degree

Advanced Degree

Tools

Aspect Workforce Management

NICE / IEX

Blue Pumpkin

Job description

Become a part of our caring community and help us put health first

The Senior Workforce Management Professional applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Senior Workforce Management Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Senior Workforce Management Professional assesses organizational staffing and identifies requirements and solutions to meet workforce objectives. Provides analysis of talent and staffing needs based on strategic planning at the enterprise level. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Use your skills to make an impact

Required Qualifications

5 or more years of Workforce Management experience

Comprehensive knowledge of Microsoft Word, Excel and PowerPoint

Excellent written and oral communication skills

Strong analysis, critical thinking, and analytical problem-solving skill

Ability to handle multiple tasks and deadlines with attention to detail

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Previous experience with Aspect Workforce Management, NICE / IEX, Blue Pumpkin, etc.

Preferred Qualifications

Bachelor's degree or other advanced degree

Prior experience in Process or Project Management

Strong quantitative and mathematical skills

Additional Information

• M-F 8am-5pm EST or as business needs dictate; Remote

Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

71,100 - $97,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline : 05-08-2025

About us

Humana Inc. (NYSE : HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our

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