Senior Workforce Management Professional

Humana; United States; Remote; USD 71,000 - 98,000; Full time

Job summary

Join a forward-thinking company dedicated to improving health outcomes. As a Senior Workforce Management Professional, you'll leverage advanced analytics and people metrics to drive strategic workforce decisions. Your expertise will shape departmental strategies and enhance operational efficiency, all while contributing to a mission focused on consumer experience. This role offers the chance to work independently, tackle complex challenges, and influence the future of workforce management in a supportive environment. If you're passionate about making a difference, this is the opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Disability Insurance

Life Insurance

Bonus Incentives

Qualifications

• 5+ years of Workforce Management experience is required.
• Proficiency in Microsoft Office tools is essential.
• Strong analytical and problem-solving skills are necessary.

Responsibilities

• Assess organizational staffing needs and provide strategic insights.
• Influence departmental strategy and make decisions on complex issues.
• Handle multiple tasks and meet deadlines with attention to detail.

Skills

Workforce Management Experience

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Analytical Skills

Critical Thinking

Problem-Solving Skills

Attention to Detail

Education

Bachelor's Degree or Higher

Tools

Aspect Workforce Management

NICE/IEX

Blue Pumpkin

Job description

Senior Workforce Management Professional

Become a part of our caring community and help us put health first.

The Senior Workforce Management Professional applies and integrates advanced and predictive analysis, people metrics, and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity, and human resource compliance). The work involves moderately complex to complex issues requiring in-depth evaluation of variable factors.

The Senior Workforce Management Professional assesses organizational staffing needs, identifies requirements and solutions to meet workforce objectives, and provides analysis based on strategic planning at the enterprise level. They influence departmental strategy, make decisions on complex issues regarding technical approaches, and perform work independently with considerable latitude in objectives and methods.

Use your skills to make an impact

Required Qualifications

• 5+ years of Workforce Management experience
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Excellent written and oral communication skills
• Strong analytical, critical thinking, and problem-solving skills
• Ability to handle multiple tasks and meet deadlines with attention to detail
• Passion for contributing to an organization focused on improving consumer experiences
• Previous experience with Aspect Workforce Management, NICE/IEX, Blue Pumpkin, etc.

Preferred Qualifications

• Bachelor's or higher degree
• Experience in Process or Project Management
• Experience with short-range forecasting
• Strong quantitative and mathematical skills

Additional Information

• Schedule: M-F 8am-5pm EST or as needed; Remote

Travel: Occasional travel to Humana offices may be required for training or meetings.

Scheduled Weekly Hours

40

Pay Range

$71,100 - $97,800 per year. Compensation varies based on location, experience, and skills. Eligible for bonus incentives based on performance.

Description of Benefits

Humana offers competitive benefits supporting whole-person well-being, including medical, dental, vision, 401(k), paid time off, disability insurance, life insurance, and more.

Application Deadline: 05-08-2025

About us

Humana Inc. is committed to putting health first through our insurance and healthcare services, making it easier for people to achieve their best health and improving quality of life for diverse communities.

Equal Opportunity Employer

Humana does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. We promote affirmative action to employ and advance individuals with disabilities or protected veterans.

About the company

Humana supports every facet of your life, working with you to create a personalized path to health.