Senior Workforce AI Engineer - Remote Copilot & Governance

BlueCross BlueShield of Tennessee; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

BlueCross BlueShield of Tennessee is hiring a Workforce AI Engineer for a fully remote role. You’ll influence enterprise AI solutions across Microsoft 365 Copilot, Copilot Studio, and Azure AI, shaping governance, security, and responsible adoption.

You will collaborate with business and technology teams, mentor engineers, and turn AI ideas into scalable solutions serving 3.4 million members. Onsite interviews at Chattanooga HQ will occur; sponsorship is not available and some states are

Qualifications

• Bachelor's degree in Computer Information Systems or a related field, or commensurate experience in a professional environment.
• 5 years of IT experience required.
• 1 year of IT engineering in an enterprise environment.

Responsibilities

• Identify root cause and document outage details and customer impact.
• Respond to application degradations/outages and lead outage calls to restore service.
• Capacity planning for end-user environments, including virtual.
• Coordinate with third party service providers to maintain end-to-end support.
• Willing to adjust schedule for maintenance and be on-call rotation.

Skills

M365 Copilot

Power Platform

Power tools

Cloud technologies

Security governance

Service operations

Change management

Enterprise collaboration platforms

Education

Bachelor's degree in Computer Information Systems or related field

Job description

BlueCross BlueShield of Tennessee is hiring a Workforce AI Engineer for a fully remote role. You’ll influence enterprise AI solutions across Microsoft 365 Copilot, Copilot Studio, and Azure AI, shaping governance, security, and responsible adoption.

You will collaborate with business and technology teams, mentor engineers, and turn AI ideas into scalable solutions serving 3.4 million members. Onsite interviews at Chattanooga HQ will occur; sponsorship is not available and some states are