Workforce AI Engineer

BlueCross BlueShield of Tennessee; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

BlueCross BlueShield of Tennessee is hiring a Workforce AI Engineer for a fully remote role. You’ll influence enterprise AI solutions across Microsoft 365 Copilot, Copilot Studio, and Azure AI, shaping governance, security, and responsible adoption.

You will collaborate with business and technology teams, mentor engineers, and turn AI ideas into scalable solutions serving 3.4 million members. Onsite interviews at Chattanooga HQ will occur; sponsorship is not available and some states are

Qualifications

• Bachelor's degree in Computer Information Systems or a related field, or commensurate experience in a professional environment.
• 5 years of IT experience required.
• 1 year of IT engineering in an enterprise environment.

Responsibilities

• Identify root cause and document outage details and customer impact.
• Respond to application degradations/outages and lead outage calls to restore service.
• Capacity planning for end-user environments, including virtual.
• Coordinate with third party service providers to maintain end-to-end support.
• Willing to adjust schedule for maintenance and be on-call rotation.

Skills

M365 Copilot

Power Platform

Power tools

Cloud technologies

Security governance

Service operations

Change management

Enterprise collaboration platforms

Education

Bachelor's degree in Computer Information Systems or related field

Job description

BlueCross BlueShield of Tennessee (a taxpaying, not-for-profit health plan) is hiring a Workforce AI Engineer .

In this fully remote role, you'll influence the direction of enterprise AI solutions that boost workforce productivity and innovation. You'll be a senior technical voice for Microsoft 365 Copilot, Copilot Studio, Azure AI services, and related tools, helping shape how we approach AI governance, security, compliance, and responsible adoption.

Along the way, you'll partner with business and technology teams, mentor engineers and citizen developers, and turn great AI ideas into scalable solutions that support the 3.4 million members and communities we serve .

Ideal candidates will bring:

• Subject matter expertise in M365 Copilot, Power Platform, and Power tools
• Strong understanding of cloud technologies, security, governance, and service operations with a customer-focused mindset
• Change management experience
• Experience working on enterprise collaboration, productivity, or workplace technology platforms

Notes:

• Sponsorship is not available for this role.
• Although this is a remote opportunity, final onsite interviews at our Chattanooga, TN, headquarters will be required.
• We are unable to hire candidates living in California, New York, New Jersey, New Hampshire, and Massachusetts.

Job Responsibilities

• Identify root cause and provide documentation on outage details and customer impact.
• Respond to application degradations/outages and lead outage calls to restore service.
• Performs capacity planning for end-user environments, including virtual.
• Working with third party service providers to ensure end to end support is maintained as required.
• Must be willing to adjust schedule to perform maintenance and upgrades outside of business hours and be part of an on-call rotation.

Job Qualifications

Education

• Bachelors degree in Computer Information Systems or a related field, or commensurate experience in a professional environment, required.

Experience

• 5 years - Experience in Information Technology required
• 1 year - Experience in IT engineering in an enterprise environment.

Skills\Certifications

• Knowledge of infrastructure technologies including workstations, networking, storage, virtualization and the integration between these systems.
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills
• Proven decision making and problem solving skills
• Excellent time and project management skills
• Positive attitude, self-driven, engaging, proactive, results drive

Number of Openings Available 1

Worker Type: Employee

Company: BCBST BlueCross BlueShield of Tennessee, Inc.

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.