Workforce AI Engineer

BCBST BlueCross BlueShield of Tennessee, Inc.; Chattanooga (TN); Remote; USD 110,000 - 160,000; Full time

Job summary

BlueCross BlueShield of Tennessee, Inc. is seeking a Workforce AI Engineer for a fully remote role that will influence enterprise AI solutions and governance across Microsoft 365 Copilot, Copilot Studio, and Azure AI services.

You will mentor engineers, partner with business and technology teams, and help scale AI initiatives for 3.4 million members. Ideal candidates bring SME experience in M365 Copilot, Power Platform, cloud security/governance, and change management, with enterprise

Qualifications

• Education: Bachelor's degree in Computer Information Systems or a related field.
• Experience: 5 years in Information Technology; 1 year in IT engineering in enterprise environments.
• Skills/Certifications: Knowledge of infrastructure technologies including workstations, networking, storage, virtualization and integration between systems.

Responsibilities

• Identify root cause and document outage details and customer impact.
• Respond to application degradations/outages and lead outage calls to restore service.
• Performs capacity planning for end-user environments, including virtual.
• Work with third party service providers to ensure end-to-end support as required.
• Must be willing to adjust schedule for maintenance and upgrades outside business hours and participate in on-call rotation.

Skills

Infrastructure knowledge

Communication skills

Interpersonal skills

Decision making

Time management

Proactive attitude

Education

Bachelor's degree in Computer Information Systems or related field

Job description

BlueCross BlueShield of Tennessee (a taxpaying, not-for-profit health plan) is hiring a Workforce AI Engineer. In this fully remote role, you'll influence the direction of enterprise AI solutions that boost workforce productivity and innovation. You’ll be a senior technical voice for Microsoft 365 Copilot, Copilot Studio, Azure AI services, and related tools, helping shape how we approach AI governance, security, compliance, and responsible adoption. Along the way, you’ll partner with business and technology teams, mentor engineers and citizen developers, and turn great AI ideas into scalable solutions that support the 3.4 million members and communities we serve. Ideal candidates will bring: Subject matter expertise in M365 Copilot, Power Platform, and Power tools Strong understanding of cloud technologies, security, governance, and service operations with a customer-focused mindset Change management experience Experience working on enterprise collaboration, productivity, or workplace technology platforms Notes: Sponsorship is not available for this role. Although this is a remote opportunity, final onsite interviews at our Chattanooga, TN, headquarters will be required. We are unable to hire candidates living in California, New York, New Jersey, New Hampshire, and Massachusetts.

Job Responsibilities

• Identify root cause and provide documentation on outage details and customer impact.
• Respond to application degradations/outages and lead outage calls to restore service.
• Performs capacity planning for end-user environments, including virtual.
• Working with third party service providers to ensure end to end support is maintained as required.
• Must be willing to adjust schedule to perform maintenance and upgrades outside of business hours and be part of an on-call rotation.

Job Qualifications

• Education Bachelors degree in Computer Information Systems or a related field, or commensurate experience in a professional environment, required.
• Experience 5 years - Experience in Information Technology required 1 year - Experience in IT engineering in an enterprise environment.
• Skills\Certifications Knowledge of infrastructure technologies including workstations, networking, storage, virtualization and the integration between these systems.
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills
• Proven decision making and problem solving skills
• Excellent time and project management skills
• Positive attitude, self-driven, engaging, proactive, results drive

Number of Openings Available 1 Worker Type: Employee Company: BCBST BlueCross BlueShield of Tennessee, Inc.

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices.

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health since 1945. More than that, we're your neighbors and friends - fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow.

At BCBST, we empower our employees to thrive both independently and collaboratively, creating a collective impact on the lives of our members. We seek talented individuals who excel in a team environment, share responsibility, and embrace accountability. We're also seeking candidates who are proficient in the Microsoft Office suite, including Microsoft Teams, organized, and capable of managing multiple assignments or projects simultaneously. Additional, strong interpersonal abilities along with strong oral and written communication skills are important across all roles at BCBST. We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work - guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members.

BCBST is a remote-first organization with many employees working primarily from their homes. Each position within the company is classified as either fully remote, partially remote, or office based. BCBST hires employees for remote positions from across the U.S. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York. Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense. If the position requires the individual to reside in Chattanooga, TN, they may be eligible for relocation assistance.