Senior Workers' Compensation Claims Specialist (Multi-State)

Cinemark USA, Inc.; Plano (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Cinemark USA, Inc. is seeking a Workers' Compensation Claims Specialist to oversee all workers' compensation claims and coordinate with TPAs and insurers. This role reports to the Sr.

Claims Manager and collaborates with external partners to ensure compliant, efficient claim handling. The position requires multi-state experience (OH, WA), strong analytical and communication skills, and a commitment to industry best practices.

Qualifications

• 7+ years of hands-on Workers' Compensation adjusting experience in a risk management or claims environment.
• 2+ years of Customer Service experience with a proven record of success.
• 3+ years of Workers' Compensation Litigation Management experience.
• License: All-Lines Adjuster or Workers' Compensation Adjuster; Associate in Claims (AIC) preferred.

Responsibilities

• Triages new incidents, conducts initial investigations, and collaborates with TPA on handling.
• Collects pertinent information for TPA, as needed.
• Analyzes claim costs, makes recommendations, and mitigates exposure by expediting closure with appropriate action plan in collaboration with the Third-Party Administrator and/or Insurer.
• Manages the multi-state Return to Work Program.
• Coordinates directly with team members, adjusters, case managers, and medical providers for quick resolution of claims and ensures the program is followed.
• Oversees monopolistic state worker's compensation claims for OH and WA.
• Acts as liaison to claims adjusters and attorneys regarding litigated claims.
• Utilizes and updates files in Risk Management Information System (RMIS).
• Ensures multi-state compliance in the claim management process.
• Coordinates, attends and leads litigation planning conferences with defense counsel and Third-Party Administrator on litigated matters.
• Supports Risk Management with day-to-day requests, analyzing loss trends and strategy, ad-hoc reporting, and other related projects.
• Oversees regulatory WC state postings during renewal.
• Additional tasks as requested by supervisor, and may have opportunity to assist with General Liability matters.

Skills

Analytical thinking

Communication skills

Regulatory compliance

Multi-state experience

Detail oriented

Team collaboration

Education

Associate in Claims (AIC)

Tools

RMIS

Microsoft Office

Job description

Cinemark USA, Inc. is seeking a Workers' Compensation Claims Specialist to oversee all workers' compensation claims and coordinate with TPAs and insurers. This role reports to the Sr.

Claims Manager and collaborates with external partners to ensure compliant, efficient claim handling. The position requires multi-state experience (OH, WA), strong analytical and communication skills, and a commitment to industry best practices.