Senior Workers' Comp Claims Strategist (Remote)

Hanover Insurance Group, Inc.; Worcester, Northern (MA, KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Hanover Insurance Group, Inc. seeks a Senior Workers’ Compensation Claims Adjuster for our Southeast region team.

This full-time, remote role handles moderate to high-value casualty claims with minimal supervision and requires advanced investigative and negotiation skills to resolve disputes and manage escalations. You will work with legal counsel and technical experts to evaluate claims, set reserves, and guide junior staff while ensuring regulatory compliance and professional conduct across

Qualifications

• Bachelor's degree preferred, or combination of education and equivalent experience.
• Typically requires 5–10 years of claims handling experience.
• Must possess or obtain and maintain appropriate state adjuster licenses and CE credits.
• Skilled in negotiating complex claims and developing strategies for high-exposure cases including litigation and compliance.
• Excellent written and spoken communication across diverse situations.
• Highly organized with ability to manage complex workflows and mentor others.
• Deep understanding of regulatory environment and jurisdictional requirements.
• Provides empathetic customer service and handles escalated claims professionally.

Responsibilities

• Independently manage moderate to complex, high-value casualty claims, lead investigations, assess coverage and issue documentation.
• Identify opportunities to transfer risk and pursue subrogation; negotiate and manage litigation as needed.
• Ensure regulatory and company standards compliance; maintain detailed records and prepare reports.
• Set reserves, authorize payments and make financial decisions within authority, contributing to reserving accuracy.
• Coordinate with legal, underwriting, vendors, and agents; lead cross-functional meetings and communicate clearly.
• Use advanced tools and analytics to identify trends, ensure data integrity and protect PII.
• Serve as a mentor to junior claim handlers and support training initiatives.

Skills

Negotiation

Investigations

Regulatory compliance

Litigation management

Communication

Time management

Mentoring

Education

Bachelor's degree preferred

Job description

Hanover Insurance Group, Inc. seeks a Senior Workers’ Compensation Claims Adjuster for our Southeast region team.

This full-time, remote role handles moderate to high-value casualty claims with minimal supervision and requires advanced investigative and negotiation skills to resolve disputes and manage escalations. You will work with legal counsel and technical experts to evaluate claims, set reserves, and guide junior staff while ensuring regulatory compliance and professional conduct across