Remote Workers' Comp Claims Specialist

Hanover Insurance Group, Inc.; Worcester, Northern (MA, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

401K

PTO

Cultural Awareness Day

Job summary

The Hanover Insurance Group, based in Worcester, MA, is seeking a remote Workers Compensation Claims Adjuster for the Southeast team. The role covers several southern states and entails end-to-end handling of moderately complex casualty claims with supervisory support.

You will investigate, assess liability, set reserves, and negotiate settlements within authority, while collaborating with underwriting, legal, and other stakeholders. State licenses are required.

Qualifications

• Associate degree required; bachelor's degree preferred or combination of education and experience.
• Typically has 1-4 years of relevant claims handling experience.
• Ability to use MS Office and internet-based applications.
• Must possess or obtain and maintain appropriate state adjuster licenses.

Responsibilities

• Manage a caseload of moderately complex casualty claims from intake through resolution.
• Conduct thorough investigations, assess liability, and evaluate damages using established procedures.
• Collaborate with underwriting, legal, and internal/external stakeholders as needed to ensure comprehensive claim evaluation.
• Identify and refer potentially suspicious claims to the Special Investigations Unit.
• Set reserves, authorize payments, and demonstrate financial acumen within scope of authority.
• Mentor entry-level claim handlers and share best practices learned through training and experience.

Skills

Investigation skills

Negotiation

Regulatory knowledge

Communication

Analytical thinking

Education

Associate degree

Bachelor's degree preferred

Tools

MS Office

Claims management software

Job description

The Hanover Insurance Group, based in Worcester, MA, is seeking a remote Workers Compensation Claims Adjuster for the Southeast team. The role covers several southern states and entails end-to-end handling of moderately complex casualty claims with supervisory support.

You will investigate, assess liability, set reserves, and negotiate settlements within authority, while collaborating with underwriting, legal, and other stakeholders. State licenses are required.