Senior Work Management Lead, Distribution Control Center

Duke Energy; Charlotte, Northern (NC, KY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Duke Energy in Charlotte, NC, is seeking a Senior Work Management Specialist to support Grid Operations within the DCC, ensuring timely execution of work for safety, reliability, storm restoration, and cost control. The role emphasizes communication, data accuracy, and cross-functional collaboration to deliver a strong customer experience.

Hybrid work arrangement, with after-hours and weekend support during emergencies or storms as needed.

Qualifications

• High School/GED diploma with at least 2 years of related work experience.
• Strong written and verbal communication skills.
• Ability to coordinate cross-functional workflows and data accuracy.

Responsibilities

• Maintains excellent customer service to operations, management and customers.
• Dispatches daily work to field performers and coordinates scheduling.
• Manages timesheets, billing, expenses and GL accounting with payroll guidelines.
• Supports emergency response and storm restoration activities.

Skills

Advanced work management systems

Customer service experience

Microsoft Office

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Duke Energy in Charlotte, NC, is seeking a Senior Work Management Specialist to support Grid Operations within the DCC, ensuring timely execution of work for safety, reliability, storm restoration, and cost control. The role emphasizes communication, data accuracy, and cross-functional collaboration to deliver a strong customer experience.

Hybrid work arrangement, with after-hours and weekend support during emergencies or storms as needed.