Senior WMS Production & Integration Engineer

Insight Global; Pittsburgh (Allegheny County); Remote; USD 120,000 - 160,000; Full time

Job summary

Insight Global is seeking a senior-level WMS technical support specialist to ensure reliable warehouse operations through production support, incident resolution, and system optimization. You will manage incidents, monitor health, and drive improvements across WMS and its integrations with ERP and OMS in a fast-paced environment.

With 8+ years in enterprise application support and 3+ years in WMS environments, you will leverage Java, Spring, SQL Server, REST/SOAP, and AKS/Azure Data

Qualifications

• 8+ years of experience in enterprise application support, production support, or software engineering roles.
• 3+ years of hands-on experience supporting Warehouse Management Systems (WMS) in a production environment.
• Strong experience with Java, Spring Framework, SQL Server, REST/SOAP APIs, Git/GitHub, and SQL-based troubleshooting.

Responsibilities

• Provide advanced production support for WMS applications, integrations, and warehouse automation platforms.
• Manage and resolve production incidents, service requests, and support tickets within established SLAs.
• Monitor application health and system performance, proactively addressing issues before they impact operations.
• Coordinate support activities across releases, deployments, maintenance windows, and production support cycles.
• Serve as a senior technical resource and escalation point for complex production issues, driving resolution through collaboration with internal teams and vendors.
• Collaborate with stakeholders to understand operational challenges, support testing efforts, and resolve application defects.
• Support and maintain integrations between WMS, ERP, OMS, microservices, and IBM MQ messaging platforms.
• Monitor real-time and batch interfaces to maintain inventory accuracy and order fulfillment.
• Support Azure-based data integration and analytics platforms, including Azure Data Factory and Databricks.
• Perform root cause analysis for application and integration issues; implement corrective actions and preventive measures.
• Participate in upgrades, patch deployments, and modernization initiatives, including AKS-hosted WMS.
• Analyze operational metrics and incident trends to improve stability and service levels.
• Develop and maintain support documentation, troubleshooting guides, and SOPs.
• Provide technical guidance and knowledge sharing to support teams and end users.
• Participate in on-call rotations and critical incident response as required.

Skills

Java

Spring Framework

SQL Server

REST APIs

SOAP APIs

Git

GitHub

SQL troubleshooting

IBM WebSphere

IBM MQ

Drools

Azure Kubernetes Service

Azure Data Factory

Databricks

Tools

IBM MQ

IBM WebSphere

Drools

Azure Data Factory

Databricks

AKS

Job description

Insight Global is seeking a senior-level WMS technical support specialist to ensure reliable warehouse operations through production support, incident resolution, and system optimization. You will manage incidents, monitor health, and drive improvements across WMS and its integrations with ERP and OMS in a fast-paced environment.

With 8+ years in enterprise application support and 3+ years in WMS environments, you will leverage Java, Spring, SQL Server, REST/SOAP, and AKS/Azure Data