Senior Wireless Solutions Engineer – End-to-End Success

eino.ai; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

eino.ai is seeking a Solutions & Customer Success Engineer to own the technical customer journey from discovery to adoption. This hands-on role leads demos, onboarding, trials, and ongoing success, acting as the trusted technical partner and the user voice inside the company.

You will work with wireless/telecom networks (DAS/LTE/5G/CBRS, Wi-Fi) and translate requirements into evaluation plans and repeatable playbooks. NYC on-site with hybrid options, travel occasionally.

Qualifications

• 6–12 years in wireless/telecom with customer-facing work.
• Strong understanding of cellular (DAS/LTE/5G/CBRS) + enterprise Wi‑Fi concepts.
• Ability to discuss coverage vs capacity, KPIs, RCA, and site constraints.
• Proven leadership of technical customer conversations end-to-end.

Responsibilities

• Lead technical discovery and product demonstrations.
• Conduct onboarding, trials, and pilot management end-to-end.
• Develop and deliver enablement assets: guides, scripts, checklists.
• Monitor adoption, outcomes, and expansion readiness with customers.
• Coordinate with product/engineering on escalations and root cause narratives.

Skills

Wireless / telecom / network software

DAS/LTE/5G/CBRS knowledge

Customer-facing ownership

Communication

Python basics

Job description

eino.ai is seeking a Solutions & Customer Success Engineer to own the technical customer journey from discovery to adoption. This hands-on role leads demos, onboarding, trials, and ongoing success, acting as the trusted technical partner and the user voice inside the company.

You will work with wireless/telecom networks (DAS/LTE/5G/CBRS, Wi-Fi) and translate requirements into evaluation plans and repeatable playbooks. NYC on-site with hybrid options, travel occasionally.