Senior Windows Desktop Systems Admin - Top Secret/SCI Eligible

General Dynamics Information Technology (GDIT); Arizona; Hybrid; USD 85,000 - 89,000; Full time

Benefits offered by this job

Full-flex work week

401K with company match

Comprehensive health and wellness

Internal mobility team

Professional growth opportunities

Cutting-edge technology

Paid vacation and holidays

Job summary

General Dynamics Information Technology (GDIT) is seeking qualified personnel for IT infrastructure and operations support in a national security environment. The role covers 24/7 IT & AV services and network support for multiple secure environments, with a focus on VM management, system lifecycle, and rapid issue resolution.

Candidates should have BS/BA or technical training and 4+ years of related experience, plus ITIL 4 Foundation and Security+ certifications.

Qualifications

• Technical Training, Certification(s) or BS/BA, 4+ years of experience.
• Proficiency in troubleshooting and problem-solving.
• Aptitude and initiative to learn existing and new technical concepts.
• Ability to respond to emergency situations with after-hours support.
• Knowledgeable of DISA STIG requirements for Windows based workstations.
• Security Clearance Level: Top Secret with SCI eligibility, US Citizenship only
• Required Certifications: ITIL 4 Foundation, CompTIA Security +

Responsibilities

• Manage the operation, configuration, and maintenance of virtual machines and their management consoles (Teradici, Wyse Management Suite (WMS), 10Zig Management Console)
• Provides multi-disciplinary support for mission system services, including life cycle management, engineering, integration, and sustainment of required systems and assured connectivity across geographically separated locations
• Verify system performance after hardware and software installation
• Manage product/service issue resolution and upgrades
• Handle the administration and support of print services
• Diagnose technical problems, elevate unresolved issues according to established procedures, and suggest potential alternative courses of action
• Enhance and maintain training & planning documentation and validates recovery capabilities through periodic testing, including targeted recovery tests that are conducted throughout the year.
• Develops and maintains technical documentation, including manuals, drawings, system specifications, installation records, calibration data, service level agreement compliance, and quality control information
• Collaborate effectively with team members while providing friendly, efficient and professional customer service in support of DoW customers in a demanding environment
• Performs shift work as required to ensure 24X7 coverage and support

Skills

Help Desk Support

Microsoft Office

System Administration

Education

BS/BA

Job description

General Dynamics Information Technology (GDIT) is seeking qualified personnel for IT infrastructure and operations support in a national security environment. The role covers 24/7 IT & AV services and network support for multiple secure environments, with a focus on VM management, system lifecycle, and rapid issue resolution.

Candidates should have BS/BA or technical training and 4+ years of related experience, plus ITIL 4 Foundation and Security+ certifications.