Senior Windows 365 Cloud PC & Citrix Engineer

Open Systems Technologies; Woodbridge Township (NJ); On-site; USD 120,000 - 170,000; Full time

Job summary

Open Systems Technologies is seeking a senior Engineer to design, configure, and optimize Windows 365 Cloud PC environments integrated with Citrix technologies. You will lead rollout activities, develop support processes, and deliver training to Tier 1/2 teams to ensure end-user performance and reliability.

The role emphasizes cross-functional collaboration, performance tuning, and ongoing documentation of SOPs and architecture.

Qualifications

• 7+ years in end-user computing, VDI, or cloud PC engineering.
• 3+ years with Windows 365 Cloud PC provisioning, management, and optimization.
• 3+ years with Citrix DaaS/Virtual Apps and Desktops, Citrix Workspace, and Citrix Cloud administration.
• Experience integrating Citrix with Windows 365/Azure Virtual Desktop environments.
• Experience leading or supporting large-scale VDI/Cloud PC rollouts.
• Experience developing SOPs, runbooks, and escalation frameworks for Tier 1/2 support.
• Experience delivering technical training to support staff.
• Familiarity with Citrix Director, Microsoft Intune analytics, Azure Monitor.
• Security/compliance practices for cloud-hosted desktops.
• Excellent verbal and written communication and troubleshooting skills.

Responsibilities

• Architect, configure, and maintain Windows 365 provisioning policies and images.
• Integrate and optimize Citrix technologies with Windows 365 Cloud PCs.
• Monitor, analyze, and tune performance metrics across the Windows 365/Citrix stack.
• Plan and execute phased rollout strategies for onboarding new users and departments.
• Design and maintain SOPs, runbooks, and knowledge base articles.
• Conduct hands-on training for Tier 1 and Tier 2 support teams.
• Own escalation path for complex incidents and coordinate with Microsoft and Citrix support.
• Collaborate with network, security, identity, and endpoint teams.
• Evaluate new Windows 365 and Citrix features/releases and adoption strategies.
• Maintain architecture diagrams and change management records.

Skills

Windows 365 Cloud PC

Citrix DaaS

Citrix Virtual Apps and Desktops

Microsoft Intune / Endpoint Manager

PowerShell scripting

VDI

Citrix Director

Azure Monitor

FSLogix

Tools

Citrix Director

Azure Monitor

Log Analytics

FSLogix

Job description

Open Systems Technologies is seeking a senior Engineer to design, configure, and optimize Windows 365 Cloud PC environments integrated with Citrix technologies. You will lead rollout activities, develop support processes, and deliver training to Tier 1/2 teams to ensure end-user performance and reliability.

The role emphasizes cross-functional collaboration, performance tuning, and ongoing documentation of SOPs and architecture.