Senior Windows Administrator

Accrescent Group; Florida; On-site; USD 90,000 - 120,000; Full time

Job summary

Accrescent Group seeks a Senior Windows Administrator skilled in Windows 365 Cloud PC support and enterprise Windows desktop management. The role includes monitoring service health, troubleshooting Cloud PC and identity issues, and supporting incident resolution in a global ITIL-based environment.

You will work with Intune, Entra ID, and Azure networking to resolve platform issues and prepare operational reports for stakeholders.

Qualifications

• Strong experience managing Windows 10/11 Enterprise desktops or virtual desktops.
• Experience with Windows 365 Cloud PC Enterprise.
• Solid understanding of Cloud PC architecture, provisioning policies, licensing, and service dependencies.
• Experience with Intune device configuration, compliance policies, app deployment, and endpoint security.
• Knowledge of Entra ID, hybrid identity, Conditional Access, authentication, and access troubleshooting.
• Understanding of Azure networking concepts (VNets, subnets, NSGs).
• Experience in an ITIL-based L2/L3 support model.

Responsibilities

• Monitor Windows 365 Cloud PC service health, availability, and performance.
• Troubleshoot Cloud PC, Windows desktop, identity, authentication, and access issues.
• Support incident resolution, service restoration, and root cause analysis.

Skills

Windows OS Administration

Cloud PC support

ITIL-based support

Troubleshooting

Communication

Tools

Microsoft Intune

Microsoft Entra ID

Azure networking

Job description

We are seeking a Senior Windows Administrator one of a client with strong expertise in Windows 365 Cloud PC support (L2), including monitoring service health, troubleshooting Cloud PC and identity issues, supporting incident resolution, performing maintenance, and preparing reports. The ideal candidate should have strong knowledge of Windows 10/11 Enterprise virtual desktops, Microsoft Intune, Azure networking, and Microsoft Entra ID within a global ITIL-based support environment.

Job Description:

Responsibilities : Key Responsibilities / Monitor Windows 365 Cloud PC service health, availability, and performance to ensure a stable user experience. / Troubleshoot complex Cloud PC, Windows desktop, identity, authentication, and access-related issues. / Support incident resolution, service restoration, and root cause analysis for recurring or critical issues. / Execute maintenance activities, patching coordination, governance checks, and operational readiness tasks. / Work with Microsoft Intune, Microsoft Entra ID, Azure networking, and endpoint security teams to resolve platform issues. / Prepare operational reports, service updates, issue summaries, and stakeholder communications. / Contribute to knowledge articles, standard operating procedures, and continuous improvement initiatives

Skill Requirement : Strong experience supporting Windows 10/11 Enterprise desktops or virtual desktop environments. / Hands-on operational experience with Windows 365 Cloud PC Enterprise. / Solid understanding of Cloud PC architecture, provisioning policies, licensing, and service dependencies. / Experience with Microsoft Intune, including device configuration, compliance policies, application deployment, and endpoint security policies. / Working knowledge of Microsoft Entra ID, including hybrid identity, Conditional Access, authentication, and access troubleshooting. / Understanding of Azure networking concepts such as VNets, subnets, NSGs, and connectivity impacts on Cloud PCs. / Strong troubleshooting skills in enterprise Windows OS administration and endpoint management. / Experience working in an ITIL-based L2/L3 support model. / Exposure to global support operations and follow-the-sun support models. / Excellent written and verbal communication skills with the ability to work independently in a global enterprise environment.