Senior WFM Program Manager – Data & Automation

T-MOBILE USA, Inc.; Overland Park (KS); On-site; USD 84,000 - 151,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Health insurance

Job summary

T-Mobile USA, Inc. is seeking a Workforce Management program lead to shape the next generation of WFM for Global Care, focusing on data, reporting, and automation.

You will drive cross-functional initiatives improving reporting infrastructure, workflow automation, and data integration with Power BI, SharePoint, and Verint. Success will be measured by reduced manual intervention, improved data-driven decisions, and adoption of automation solutions across systems.

Qualifications

• Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience.
• Acceptable areas of study include Business, Finance, Economics, Sales, or related field.
• 4-7 years of experience in organizational programs, project management, analytics, systems, or related area.
• 2-4 years of supervisory or program-management experience.

Responsibilities

• Lead complex, cross-functional WFM initiatives from discovery and requirements through implementation, adoption, and continuous improvement.
• Partner with data, reporting, and IT teams to improve WFM's business intelligence, automation, and workflow capabilities across tools such as Power BI, SharePoint, and Verint.
• Develop and support reporting and decision-support solutions that reduce reliance on manual data pulls, recurring report creation, and senior-level intervention.
• Analyze operational and reporting data to identify trends, risks, opportunities, and actionable recommendations that inform workforce planning decisions.
• Identify repetitive or fragmented processes and design scalable solutions using workflow automation, Power Platform, scripting, AI-enabled tools, or other appropriate enterprise technologies.
• Support the ongoing health, accuracy, adoption, and continuous improvement of WFM reporting, data, and automation solutions as business needs evolve.
• Translate business needs into technical requirements and communicate complex data, findings, risks, and recommendations clearly to technical teams, business partners, and leadership.
• Manage program changes, dependencies, risks, vendor relationships, and cross-functional partnerships to ensure timely and effective delivery.

Skills

SQL

Power BI

Workflow Automation

Databases & Data Platforms

Education

Bachelor's degree

Advanced degree

Tools

Power Platform

Verint

Job description

T-Mobile USA, Inc. is seeking a Workforce Management program lead to shape the next generation of WFM for Global Care, focusing on data, reporting, and automation.

You will drive cross-functional initiatives improving reporting infrastructure, workflow automation, and data integration with Power BI, SharePoint, and Verint. Success will be measured by reduced manual intervention, improved data-driven decisions, and adoption of automation solutions across systems.