Senior WFM Program Manager - Data & Automation

T-MOBILE USA, Inc.; Factoria (WA); On-site; USD 96,000 - 173,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off and holidays

Career development resources

Job summary

T-Mobile USA, Inc. is seeking a Workforce Management leader focused on data, reporting, and automation. You will drive cross-functional WFM programs spanning Power BI, SharePoint, and Verint while guiding ramp strategy, OT reporting, and intraday productivity.

You will influence vendors, manage changes, and partner with data teams to reduce manual data pulls and improve reporting. A background in analytics and strong communication with business and technical stakeholders is essential.

Qualifications

• Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience.
• Acceptable areas of study include Business, Finance, Economics, Sales, or related field.
• 4-7 years of experience in organizational programs, project management, analytics, systems, or related area.
• 2-4 years of supervisory or program-management experience.

Responsibilities

• Lead complex, cross-functional WFM initiatives from discovery and requirements through implementation, adoption, and continuous improvement.
• Partner with data, reporting, and IT teams to improve WFM's business intelligence, automation, and workflow capabilities across tools such as Power BI, SharePoint, and Verint.
• Develop and support reporting and decision-support solutions that reduce reliance on manual data pulls, recurring report creation, and senior-level intervention.
• Analyze operational and reporting data to identify trends, risks, opportunities, and actionable recommendations that inform workforce planning decisions.
• Identify repetitive or fragmented processes and design scalable solutions using workflow automation, Power Platform, scripting, AI-enabled tools, or other appropriate enterprise technologies.
• Support the ongoing health, accuracy, adoption, and continuous improvement of WFM reporting, data, and automation solutions as business needs evolve.
• Translate business needs into technical requirements and communicate complex data, findings, risks, and recommendations clearly to technical teams, business partners, and leadership.
• Manage program changes, dependencies, risks, vendor relationships, and cross-functional partnerships to ensure timely and effective delivery.

Skills

Program Management

Analytics

Communication

Systems Thinking

Business & Technical Translation

Budget Management

SQL

Education

Bachelor's Degree + 5 years experience OR Advanced degree with 3 years experience

Business, Finance, Economics, Sales or related field

4-7 years in organizational programs, analytics, or related area

2-4 years supervisory or program-management experience

Tools

Power BI

Verint

Power Automate

Snowflake / Databricks

Job description

T-Mobile USA, Inc. is seeking a Workforce Management leader focused on data, reporting, and automation. You will drive cross-functional WFM programs spanning Power BI, SharePoint, and Verint while guiding ramp strategy, OT reporting, and intraday productivity.

You will influence vendors, manage changes, and partner with data teams to reduce manual data pulls and improve reporting. A background in analytics and strong communication with business and technical stakeholders is essential.