Senior WFM Programs Lead: Data-Driven Automation & BI

Jobtailor; Kansas; On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor seeks a Senior Workforce Management professional to lead cross-functional WFM initiatives from discovery through implementation and continuous improvement. You will collaborate with data, BI, and IT teams to advance reporting, automation, and decision-support across Power BI, SharePoint, and Verint.

Responsibilities include translating business needs into technical requirements, shaping the next generation of WFM for Global Care, and guiding ramp strategy and intraday productivity.

Qualifications

• Bachelor's degree or higher with related experience.
• 4–7 years in programs, analytics, or related area; 2–4 years in supervision.
• Strong SQL querying, data transformation, and validation.
• Power BI dashboards, data models, and backend reporting experience.
• Workflow automation using Power Automate, Power Apps, VBA, or similar.
• Experience with Snowflake/Databricks and enterprise data platforms.

Responsibilities

• Lead cross-functional WFM initiatives from discovery to implementation and improvement.
• Partner with data, BI, and IT teams to enhance BI, automation, and workflows.
• Develop reporting and decision-support to reduce manual data pulls.
• Analyze data to identify trends, risks, and opportunities for workforce planning.
• Design scalable solutions using workflow automation and AI-enabled tools.
• Ensure health and adoption of WFM reporting and data solutions.
• Translate business needs into technical requirements for teams and leadership.
• Manage program changes, dependencies, risks, and vendor relationships.
• Shape next-gen WFM for Global Care with focus on data and automation.
• Influence ramp strategy, OT reporting, shrinkage guidance, and intraday productivity.

Skills

SQL

Power BI

Workflow Automation

Relational Databases

Workforce Management

Education

Bachelor's Degree

Advanced degree

Tools

Snowflake

Databricks

SharePoint

Verint

Microsoft Project

Workfront

Job description

Jobtailor seeks a Senior Workforce Management professional to lead cross-functional WFM initiatives from discovery through implementation and continuous improvement. You will collaborate with data, BI, and IT teams to advance reporting, automation, and decision-support across Power BI, SharePoint, and Verint.

Responsibilities include translating business needs into technical requirements, shaping the next generation of WFM for Global Care, and guiding ramp strategy and intraday productivity.