Senior WFM Leader - AI-Driven Compliance Ops

Coinbase, Inc.; Concord (NH); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Coinbase, Inc. is seeking a Senior WFM leader to drive AI-informed capacity planning and strategic workforce initiatives across Compliance and new products.

You will translate complex workforce dynamics for executive leadership, and build strong partnerships with Ops, Finance, Legal, and Compliance to align resourcing decisions. The role requires 5+ years in senior WFM, with expertise in forecasting and AI-enabled productivity, in a fast-paced, regulated fintech environment.

Qualifications

• 5+ years in senior WFM, operations, or strategic planning in financial services or fintech.
• Demonstrated stakeholder leadership across Finance, Legal, Compliance, Ops, and CX.
• Executive-level communication to summarize complex workforce dynamics.
• Expertise in capacity planning, forecasting, and scenario modeling.
• Experience with AI-informed workforce models and AI-driven productivity.
• Strong analytical skills with a data-driven mindset.

Responsibilities

• Lead AI-informed capacity planning and hybrid human-AI staffing models.
• Present narratives to CX, Finance, and Compliance leadership.
• Build cross-functional partnerships to align workforce priorities.
• Develop cost models and OpEx forecasts for Compliance Operations.
• Create multi-scenario staffing plans for Regulatory operations.
• Brief senior leadership on WFM performance and capacity risk.
• Extend WFM expertise to Risk & Controls and Programs.
• Oversee execution of strategic and tactical plans meeting targets.

Skills

Executive communication

Stakeholder leadership

Forecasting

AI in WFM

Data analytics

Tools

Assembled

Looker

Hex

Job description

Coinbase, Inc. is seeking a Senior WFM leader to drive AI-informed capacity planning and strategic workforce initiatives across Compliance and new products.

You will translate complex workforce dynamics for executive leadership, and build strong partnerships with Ops, Finance, Legal, and Compliance to align resourcing decisions. The role requires 5+ years in senior WFM, with expertise in forecasting and AI-enabled productivity, in a fast-paced, regulated fintech environment.