Senior Weddings & Events Lead - Sales & Creative Planning

Wake Forest University; Winston-Salem (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Wake Forest University in Winston-Salem is seeking a Special Events Coordinator to deliver high-impact events, coordinating conferences, weddings and corporate functions with detailed contracts and client guidance.

The ideal candidate has a Bachelor’s degree plus two years in hospitality or related experience, strong communication, and the ability to work flexible hours. This role offers growth within the Conference Center and cross-department collaboration.

Qualifications

• Bachelor’s degree plus two years of related experience in hospitality preferred.
• Knowledge of Graylyn's history and guest room features (training available).
• Ability to sell contracts via phone and personal interaction.
• Demonstrated knowledge of customer service skills.
• Ability to interact with guests in a friendly and professional manner.
• Excellent communication skills, both oral and written; strong interpersonal skills.
• Proficiency in computer use and relevant software; ability to use standard office equipment and products.
• Demonstrated ability to organize, plan and coordinate details of an event.
• Ability to resolve conflict to guest satisfaction.
• Ability to communicate effectively in the English language.
• Ability to work flexible shifts, which may include evenings and weekends.

Responsibilities

• Attains maximum revenue levels through various sales processes, including the direct solicitation of social events and conducting property tours for prospective clients.
• Coordinates corporate and social functions by ascertaining detailed information regarding all aspects of the event, publishing detailed contracts, and advising the client during the planning process to ensure a successful experience.
• Works directly with the Assistant Director of Sales and Marketing to assess trends in the wedding business.
• Makes recommendations for enhancements to our menus and services.
• Assess price strategies related to competition and make recommendations to leadership.
• Communicates concise planning information to the operating departments in a timely fashion.
• Oversees the setup of all special events with the direction of procuring necessary props, flowers, costumes, entertainment, etc. for these events.
• Maintains up-to-date banquet pricing packets.
• Presents weekly Special Event Functions at Coordination meetings.
• Assists periodically with the analysis of departmental procedures and offering management viable alternatives to processes of the Department, including billing procedures, client correspondence and form generation.
• Maintains and adds database information for weekly backlog updates and quarterly revenue reports.
• Maintains and distributes up-to-date information on pricing to clients.
• Communicates professionally with clients and staff.
• Adheres to the policies of the Conference Center as outlined in the Employee Handbook and reports any observed violations to Human Resources.
• Maintains the highest level of employee/guest relations.
• Maintains a good working relationship with all Departments.
• Ability to work any assigned shift/work schedule.
• Performs other related duties as assigned.

Skills

Sales processes

Customer service

Event coordination

Communication skills

Education

Bachelor’s degree

Two years related experience

Job description

Wake Forest University in Winston-Salem is seeking a Special Events Coordinator to deliver high-impact events, coordinating conferences, weddings and corporate functions with detailed contracts and client guidance.

The ideal candidate has a Bachelor’s degree plus two years in hospitality or related experience, strong communication, and the ability to work flexible hours. This role offers growth within the Conference Center and cross-department collaboration.