Senior Warranty Operations Manager

TransChicago Truck Group; Aurora (IL); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life and AD&D Insurance

Disability Insurance

Flexible Spending Account (FSA)

401(k) with company match

Paid Time Off (PTO)

Paid Sick Time

Paid Holidays

Employee Assistance Program (EAP)

Accident Coverage

Critical Illness

Cancer Insurance

Pet Insurance

Identity Theft Insurance

Job summary

TransChicago Truck Group is seeking a Corporate Warranty Manager to lead the warranty administration team across all locations. The role collaborates with parts and service leaders to drive best practices that improve recovery rates, timely warranty orders, and receivable management.

The ideal candidate has 5+ years in warranty operations with OEMs, strong leadership, and a proven ability to train staff and enforce procedures. Competitive compensation and benefits are offered."

Qualifications

• High School Diploma, GED, or equivalent.
• 5+ years of industry Warranty Department experience with OEMs.
• Leadership experience with an ability to coach and develop staff.
• Consistently meets deadlines and holds the team accountable to priorities.
• Proven experience maintaining procedures and ensuring compliance with company and manufacturer requirements.
• Strong written and verbal communication skills.

Responsibilities

• Train, manage and maintain staff for the warranty administration dept.
• Meet monthly service department warranty WIP goals.
• Oversee warranty receivable schedules to avoid overaged liabilities.
• Perform periodic audits to ensure manufacturer requirements are met.
• Participate in manufacturer workshops and training.
• Collaborate with Service Managers to develop job guidelines for technicians in DTNA Portal.
• Develop and maintain a warranty appeals process.
• Coordinate with Service Managers on policy claims with manufacturers and communicate when not paid in full.
• Oversee CPWA claims submitted by customers across locations.

Skills

Leadership"

Staff coaching

Warranty process

Communication

Attention to deadlines

Education

High School Diploma or GED

Warranty department experience (5+ years)

Tools

DTNA Portal

Job description

TransChicago Truck Group is seeking a Corporate Warranty Manager to lead the warranty administration team across all locations. The role collaborates with parts and service leaders to drive best practices that improve recovery rates, timely warranty orders, and receivable management.

The ideal candidate has 5+ years in warranty operations with OEMs, strong leadership, and a proven ability to train staff and enforce procedures. Competitive compensation and benefits are offered."