Corporate Warranty Manager

TransChicago Truck Group; Elmhurst (IL); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life and AD&D Insurance

Disability Insurance

Flexible Spending Account (FSA)

401(k) with company match

Paid Time Off (PTO)

Paid Sick Time

Paid Holidays

Employee Assistance Program (EAP)

Additional voluntary benefits: Cancer/

Identity Theft Insurance

Job summary

TransChicago Truck Group is seeking a Corporate Warranty Manager to lead a team of warranty administrators across multiple locations. This role focuses on improving warranty recovery, timely processing of warranty repair orders, and managing warranty receivables with a proactive, process-driven approach.

You will collaborate with dealership leadership, parts and service managers, and CICs to implement best practices and training that raise performance and compliance with manufacturer

Qualifications

• 5+ years of industry Warranty Department experience with OEMs.
• Leadership experience with an ability to coach and develop staff.
• Consistently meets deadlines and holds the team accountable to priorities.
• Proven experience maintaining procedures and ensuring compliance with company and manufacturer requirements.

Responsibilities

• Oversee staff for warranty administration department.
• Ensure monthly warranty WIP goals are met by the team.
• Oversee warranty receivable schedules to avoid overaged liabilities.
• Perform periodic audits to ensure manufacturer requirements are met and reduce chargebacks.
• Participate in manufacturer workshops and training courses.
• Collaborate with Service Managers to develop guidelines for technicians using DTNA Portal tools.
• Develop and maintain a warranty appeals process.
• Coordinate with Service Managers on policy claims and warranty schedules.

Skills

Warranty experience with OEMs

Leadership

Deadline driven

Procedures compliance

Communication skills

Education

High School Diploma, GED, or equivalent

Job description

At TransChicago Truck Group, we keep the trucks and people that power our economy rolling. We’re a full-service commercial truck dealership representing Freightliner and Western Star by providing sales, service, and parts for the trucks that keep goods on the road. We’re a family-owned, fast-growing dealership group that values curiosity, teamwork, and growth. If you’re the kind of person who likes to learn by doing and see the impact of your work every day, you’ve found the right spot.

TransChicago Truck Group is looking for a Corporate Warranty Manager who will oversee our team of warranty administrators who support the warranty process across all TransChicago locations. The position requires collaboration with all dealership leadership, including parts & service managers, general managers, and CICs, to develop and maintain best practices that will produce exceptional warranty recovery rates, timely processing of warranty repair orders and responsible management of warranty receivable schedules.

Essential Functions & Responsibilities:

• Responsible for training, managing and maintaining staff requirements for the warranty administration dept.
• Ensure that the warranty administration team meet monthly service department warranty WIP goals.
• Oversee warranty receivable schedules to ensure they remain clean of overaged liabilities.
• Perform periodic audits at company locations to be certain that all manufacturer requirements for warranty processing are met to prevent future chargebacks.
• Participate in all manufacturer’s best practices workshops and continuous training courses.
• Collaborate with Service Managers to develop job guidelines for technicians that utilize current tools in DTNA Portal such as Parts and Labor Lookup and Labor Time Guides.
• Develop and maintain a warranty appeals process.
• Work with Service Managers to ensure policy requests are submitted properly with manufacturers and communicate with Service Managers when policy claims are not paid in full and are on the Warranty Schedule.
• Oversee all CPWA claims submitted by customers to all locations. Monitors regular communication between customer contacts and warranty administration team to ensure partnership is healthy with CPWA customers.

Education and/or required experience:

• High School Diploma, GED, or equivalent.
• 5 + years of industry Warranty Department experience with OEMs.
• Leadership experience with an ability to coach and develop staff.
• Consistently meets deadlines and holds the team accountable to priorities.
• Proven experience maintaining proceduresand ensuring compliance with company and manufacturer requirements.
• Strong written and verbal communication skills.

Compensation & Benefits:

• Compensation: $85,000-$100,000 plus a monthly bonusopportunity. Compensation will be determined based on experience, competencies, certifications, and education.
• Benefits:
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and AD&D Insurance
  • Disability Insurance
  • Flexible Spending Account (FSA)
  • 401(k) with company match
  • Paid Time Off (PTO)
  • Paid Sick Time
  • Paid Holidays
  • Additional voluntary benefits: We also offer a variety of other benefits including an Employee Assistance Program (EAP), Accident Coverage, Critical Illness, Cancer Insurance, Pet Insurance, and Identity Theft Insurance

TransChicago Truck Group is committed to a diverse and inclusive workplace. TransChicago is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.