Senior Warehouse Operations Supervisor - Cold Chain

EVERSANA™ Company; Memphis (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Senior Warehouse Operations Supervisor in a dynamic environment focused on improving patient lives. This role emphasizes leadership, compliance with industry standards, and effective communication within a diverse team. You will be responsible for developing staff, ensuring adherence to safety protocols, and optimizing warehouse operations to meet client demands. If you are passionate about making a difference in healthcare and possess strong problem-solving skills, this opportunity is perfect for you. Embrace a culture of innovation and diversity while contributing to the success of a leading organization in the life sciences industry.

Qualifications

• 1-5 years leadership experience in a 3PL/warehouse environment.
• Ability to efficiently use IT hardware and software for daily tasks.

Responsibilities

• Developing and training warehouse staff members to ensure compliance.
• Monitoring staff performance and facilitating a safe operational environment.

Skills

Problem-solving skills

Leadership experience

Attention to detail

Communication skills

Flexibility

Self-motivation

Tools

WMS Systems: AS 400, MARC, Manhattan, SAP, Red Prairie

MS Windows: Excel, Outlook

Job description

Senior Warehouse Operations Supervisor - Cold Chain

• Full-time
• Department: Operations
• Job Family: Distribution

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds to help build the future of healthcare and the life sciences industry. We look for team members that care deeply about EVERSANA, our people, clients, and the patients we serve.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

PEOPLE LEADER
Our people leaders are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Developing warehouse staff members assigned to the area
• Ensuring all operation associates perform their duties and responsibilities in accordance with applicable standard operation procedures (SOPs)
• Completing all special projects assigned by the Operations Manager or their designated representative
• Demonstrating effective problem investigation and resolution skills
• Monitoring, tracking and disciplining staff employees as necessary
• Facilitating a safe operational environment for all employees by strictly complying with and enforcing all company safety requirements
• All other duties as assigned

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. This role also includes the following unique responsibilities:

• Ensuring all operations associates are in compliance with Current Good Distribution Practices (cGDP) and Current Good Manufacturing Practices (cGMP)
• Proactively training, demonstrating, instructing, and counseling employees to ensure that SOPs are followed and productivity targets are met
• Supervising and leading employees through a variable workload of tasks as dictated by dynamic client business needs
• Working with the Operation Managers to evaluate and implement approved process changes to improve productivity
• Promptly responding to Eversana client requests as required
• Generating and submitting safety incident reports; ensuring that all members involved in safety incidents are sent for urinalysis immediately following the incident

EXPECTATIONS OF THE JOB:

• Assisting in directing the workflow while sharing the workload with co-workers
• Effectively communicating with co-workers and the supervisor regarding work requirements
• Functioning as a conduit between supervisors and co-workers
• Paying meticulous attention to detail and possessing a task-oriented work ethic
• Demonstrating flexibility and composure in response to changing requirements
• Completing tasks with minimal supervision in a timely manner
• Consistently meeting minimum productivity standards
• Safely operating fork lift equipment without incident
• Maintaining zero defect performance
• Exhibiting analytical aptitude
• Being self-motivated and solution-oriented
• Travel <5% Locally

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• Effective reasoning and problem-solving skills
• 1-5 years leadership experience within a 3PL/warehouse environment
• Ability to set the pace in a team environment
• Ability to maintain composure in a fast-paced environment
• Ability to focus on detail and quality
• Ability to efficiently use IT hardware, software and peripherals as it pertains to the performance of daily tasks
• Ability to listen and respond with empathy and tact
• Ability to safely and efficiently operate power equipment in a confined environment

PREFERRED QUALIFICATIONS:

• Communication: Bilingual in English and Spanish
• Experience and/or Training: Inventory Control, Cost Savings Initiatives, Production Scheduling, Lean Manufacturing, 5s, Product Implementation and Launch
• Technology/Equipment: WMS Systems: AS 400, MARC, Manhattan, SAP, Red Prairie, MS Windows: Excel, Outlook
• 2-3 years experience working in a warehouse, preferably in the receiving department

Patient Minded: I act with the patient’s best interest in mind.

Client Delight: I own every client experience and its impact on results.

Take Action: I am empowered and hold myself accountable.

Embrace Diversity: I create an environment of awareness and respect.

Grow Talent: I own my development and invest in the development of others.

Win Together: I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters: I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate: I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Please know EVERSANA would never require personal information nor payment of any kind during the employment process.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA.