Senior Warehouse Operations Supervisor - Cold Chain

EVERSANA; Memphis (TN); On-site; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking organization committed to improving patient lives as a Senior Warehouse Operations Supervisor. In this pivotal role, you'll lead a dedicated team in a dynamic warehouse environment, ensuring compliance with industry standards while maintaining the integrity of temperature-sensitive products. Your leadership will foster a culture of safety and excellence, empowering staff to achieve outstanding results. With a focus on continuous improvement and collaboration, this position offers the chance to make a significant impact in the healthcare and life sciences sector. If you're ready to take on a rewarding challenge, this opportunity is for you!

Qualifications

• 1-5 years of leadership experience in a warehouse environment.
• Strong communication skills across multiple departments.
• Ability to operate forklift equipment safely.

Responsibilities

• Develop warehouse staff and ensure compliance with SOPs.
• Monitor and track staff performance and facilitate a safe environment.
• Respond to client requests and generate safety incident reports.

Skills

Leadership

Problem-solving

Communication

Attention to detail

Analytical aptitude

Flexibility

Self-motivation

Solution-oriented

Education

College Degree

Bachelor's Degree (Preferred)

Tools

WMS Systems: AS 400, MARC, Manhattan, SAP, Red Prairie

MS Windows: Excel, Outlook

Job description

Senior Warehouse Operations Supervisor - Cold Chain

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry.

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds to help build the future of the healthcare and life sciences industry.

Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
PEOPLE LEADER

Our People Leaders Are Tasked With Delivering Excellent Business Results Through The Efforts Of Their Teams. These Results Are Achieved By:

• Develop warehouse staff members assigned to the area.
• Ensure all operation associates perform their duties and responsibilities in accordance with applicable standard operation procedures (SOPs).
• Complete all special projects assigned by the Operations Manager or their designated representative.
• Demonstrate effective problem investigation and resolution skills.
• Monitor, track and discipline staff employees as necessary.
• Facilitate a safe operational environment for all employees by strictly complying with and enforcing all company safety requirements.
• All other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.Responsibilities

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

• Ensure all operations associates are in compliance with Current Good Distribution Practices (cGDP) and Current Good Manufacturing Practices (cGMP).
• Proactively train, demonstrate, instruct, and counsel employees to ensure that SOPs are followed and productivity targets are met.
• Supervise and lead employees through a variable workload of tasks as dictated by dynamic client business needs.
• Work with the Operation Managers to evaluate and implement approved process changes to improve productivity.
• Promptly respond to Eversana client requests as required.
• Generate and submit safety incident reports; ensure that all members involved in safety incidents are sent for urinalysis immediately following the incident.

Qualifications
EXPECTATIONS OF THE JOB:

• Ensure all temperature-sensitive products are stored and transported under optimal conditions, maintaining the integrity of the cold chain.
• Assist in directing the workflow while sharing the workload with co-workers.
• Effectively communicate with co-workers and the supervisor regarding work requirements.
• The ability to function as a conduit between supervisors and co-workers.
• Pays meticulous attention to detail and possesses a task-oriented work ethic.
• Flexibility and composure in response to changing requirements.
• Ability to receive and convey information accurately in a timely manner.
• Ability to complete tasks with minimal supervision in a timely manner on a daily basis.
• Ability to consistently meet minimum productivity standards.
• Ability to safely operate forklift equipment without incident.
• Ability to maintain zero defect performance.
• Analytical aptitude.
• Self-motivated.
• Solution-oriented.
• Travel < 5% Locally.
• Hours Monday - Friday; 8-12 hour shifts depending upon business need.

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.Minimum Knowledge, Skills And Abilities

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required:

• A college degree.
• 1-5 years of leadership experience within a 3PL/warehouse environment.
• Strong communication skills across multiple departments.
• Effective reasoning and problem-solving skills.
• Ability to set the pace in team environment.
• Ability to maintain composure in a fast-paced environment.
• Ability to focus on detail and quality.
• Ability to efficiently use IT hardware, software and peripherals as it pertains to the performance of daily tasks.
• Ability to listen and respond with empathy and tact.
• Ability to safely and efficiently operate power equipment in a confined environment.

Preferred Qualifications

• Education: Bachelor’s degree.
• Experience and/or Training:
• 3+ years of experience in warehouse operations management, preferably in a medical or pharmaceutical warehouse setting.
• 1+ years of leadership experience focusing on the storage and transportation of temperature-sensitive products in a warehouse setting.
• Inventory Control, Cost Savings Initiatives, Production Scheduling, Lean Manufacturing, 5s, Product Implementation and Launch.
• Communication: Bilingual in English and Spanish.
• Technology/Equipment: WMS Systems: AS 400, MARC, Manhattan, SAP, Red Prairie, MS Windows: Excel, Outlook.

Additional Information
Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and hold myself accountable.
Embrace Diversity I create an environment of awareness and respect.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.
Always Innovate I am bold and creative in everything I do.