Senior Warehouse Operations Leader (On-Site)

Shortstory; South San Francisco (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Short Story in South San Francisco is seeking a Warehouse Manager to lead operational performance in our fulfillment center. You will drive accountability, enforce standards, and build systems and a bench of talent to enable scalable growth without compromising quality.

You are hands-on, comfortable setting KPIs and walking the floor. You have scaled operations experience and a track record of improving processes in a fast-growing environment, while partnering with HR on labor planning and

Qualifications

• 5+ years of experience in warehouse or fulfillment operations management.
• Demonstrated track record managing teams of 50–150 people, including supervisors or leads.
• Strong floor presence—lead from the work floor, not from a desk.
• Experience enforcing quality standards and holding teams to measurable outcomes.
• Proven ability to build or improve operational processes in a scaling environment.
• Proficient in Microsoft Office or G Suite; comfortable with WMS or operations tooling.
• Ability to use operational data for forecasting, labor planning, and basic cost modeling.

Responsibilities

• Own operational performance across outbound, returns, new merchandise, and support functions.
• Align functional areas around clear priorities and a commitment to quality.
• Develop and improve warehouse systems, including handling, storage, equipment utilization, and workflow design.
• Review daily and historical performance data, identify trends, and act on changing needs.
• Directly manage Team Leads and Supervisors; develop them into stronger operators.
• Hold the team accountable to clear standards and follow through on expectations.
• Build a culture of discipline, pride, and urgency on the floor.
• Partner with HR on labor planning to ensure right staffing for weekly/monthly goals.
• Identify bottlenecks as we expand; build repeatable, documented processes.
• Proactively surface risks and propose contingency plans.
• Serve as operational voice in cross-functional conversations about capacity, hiring, and tooling.

Skills

Team Leadership

Data-driven

Operations Management

Quality Control

Forecasting

Communication

Tools

Microsoft Office

G Suite

WMS

Job description

Short Story in South San Francisco is seeking a Warehouse Manager to lead operational performance in our fulfillment center. You will drive accountability, enforce standards, and build systems and a bench of talent to enable scalable growth without compromising quality.

You are hands-on, comfortable setting KPIs and walking the floor. You have scaled operations experience and a track record of improving processes in a fast-growing environment, while partnering with HR on labor planning and