Senior Warehouse Operations Leader (On-Site)

Shortstory

South San Francisco (CA)

On-site

USD 90,000 - 150,000

Full time

14 days+
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Job summary

Short Story in South San Francisco is seeking a Warehouse Manager to lead operational performance in our fulfillment center. You will drive accountability, enforce standards, and build systems and a bench of talent to enable scalable growth without compromising quality.

You are hands-on, comfortable setting KPIs and walking the floor. You have scaled operations experience and a track record of improving processes in a fast-growing environment, while partnering with HR on labor planning and

Qualifications

  • 5+ years of experience in warehouse or fulfillment operations management.
  • Demonstrated track record managing teams of 50–150 people, including supervisors or leads.
  • Strong floor presence—lead from the work floor, not from a desk.
  • Experience enforcing quality standards and holding teams to measurable outcomes.
  • Proven ability to build or improve operational processes in a scaling environment.
  • Proficient in Microsoft Office or G Suite; comfortable with WMS or operations tooling.
  • Ability to use operational data for forecasting, labor planning, and basic cost modeling.

Responsibilities

  • Own operational performance across outbound, returns, new merchandise, and support functions.
  • Align functional areas around clear priorities and a commitment to quality.
  • Develop and improve warehouse systems, including handling, storage, equipment utilization, and workflow design.
  • Review daily and historical performance data, identify trends, and act on changing needs.
  • Directly manage Team Leads and Supervisors; develop them into stronger operators.
  • Hold the team accountable to clear standards and follow through on expectations.
  • Build a culture of discipline, pride, and urgency on the floor.
  • Partner with HR on labor planning to ensure right staffing for weekly/monthly goals.
  • Identify bottlenecks as we expand; build repeatable, documented processes.
  • Proactively surface risks and propose contingency plans.
  • Serve as operational voice in cross-functional conversations about capacity, hiring, and tooling.

Skills

Team Leadership
Data-driven
Operations Management
Quality Control
Forecasting
Communication

Tools

Microsoft Office
G Suite
WMS

Job description

Short Story in South San Francisco is seeking a Warehouse Manager to lead operational performance in our fulfillment center. You will drive accountability, enforce standards, and build systems and a bench of talent to enable scalable growth without compromising quality.

You are hands-on, comfortable setting KPIs and walking the floor. You have scaled operations experience and a track record of improving processes in a fast-growing environment, while partnering with HR on labor planning and

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