Warehouse Manager

Short Story; South San Francisco (CA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Competitive salary range

Meaningful equity

Comprehensive benefits

Direct partnership with CEO

Job summary

Short Story is seeking a Warehouse Manager for their South San Francisco facility to enhance operational performance in fulfillment operations. This leadership role involves overseeing a large team, ensuring quality standards, and facilitating scaling processes. Responsibilities cover management across various functions including outbound, returns, and new merchandise. Preferred attributes include adaptability and strong communication skills. Salary range is competitive between $90K and $115K, along with equity and benefits.

Qualifications

• 5+ years in warehouse or fulfillment operations management.
• Track record managing 50–150 people, including supervisors.
• Strong floor presence, leading from where work happens.
• Experience enforcing quality standards and holding teams accountable.
• Proven ability to build or improve processes in a scaling environment.
• Comfortable with WMS or operations tooling.

Responsibilities

• Own performance across outbound, returns, new merchandise, and support functions.
• Directly manage Team Leads and Supervisors, developing them into stronger operators.
• Identify and eliminate bottlenecks as the team grows.
• Oversee Outbound, Returns, New Merch, and Support operations.

Skills

Warehouse management

Team leadership

Process improvement

Operational data usage

Bilingual (English & Spanish)

Tools

Microsoft Office

G Suite

Job description

Short Story is hiring a Warehouse Manager to spearhead operational performance in our fulfillment center in South San Francisco. This position is a pivotal leadership role as we scale.

Responsibilities

• Operations & Standards: Own performance across outbound, returns, new merchandise, and support functions; align functional areas around clear priorities; develop and improve warehouse systems; review performance data.
• People Leadership: Directly manage Team Leads and Supervisors, developing them into stronger operators; hold the team to clear standards; build a culture of discipline, pride, and urgency on the floor; partner with HR on labor planning.
• Scaling & Process: Identify and eliminate bottlenecks as the team grows; build repeatable, documented processes; proactively surface risks and propose contingency plans; serve as the operational voice in cross‑functional conversations about capacity, hiring, and tooling.
• Functional Areas Oversight: Oversee Outbound (picking, folding, packing, shipping, client exchanges); Returns (quality check before reintegration); New Merch (receiving, tagging, binning at 100% accuracy); Support (fulfillment issues, equipment maintenance).

Qualifications

• 5+ years in warehouse or fulfillment operations management.
• Track record managing 50–150 people, including supervisors.
• Strong floor presence, leading from where work happens.
• Experience enforcing quality standards and holding teams accountable.
• Proven ability to build or improve processes in a scaling environment.
• Proficiency in Microsoft Office or G Suite; comfortable with WMS or operations tooling.
• Ability to use operational data for forecasting, labor planning, and basic cost modeling.
• Must be on site in South San Francisco and eligible to work in the United States.

Preferred Attributes

• Startup adaptability; thrive when priorities shift.
• High accountability leader with emotional intelligence.
• Systems thinker who builds for repeatability.
• Clear communicator, giving direct, actionable feedback.
• Bias for ownership; bring solutions, not just problems.
• Bilingual English & Spanish (desirable).

Benefits and Compensation

• Competitive salary range of $90K – $115K.
• Meaningful equity.
• Comprehensive benefits.
• Opportunity to partner directly with CEO and leadership on company‑defining work.
• Cultivate a culture of excellence, ownership, and innovative thinking.

Short Story is committed to providing equal employment opportunity and a work environment free of discrimination and harassment for all employees and applicants. We work diligently to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or other legally protected characteristics.