Senior VP, Loan Servicing & Portfolio Operations

Riverforest-Connections-Private-Limited; San Gabriel (CA); On-site; USD 100,000 - 150,000; Full time

Job summary

Riverforest-Connections-Private-Limited is seeking a VP / Operations Manager to lead loan servicing and portfolios, anchored in mortgage servicing with oversight of SBA, HELOC, C&I, and CRE portfolios.

We are looking for a seasoned professional with 10+ years in mortgage loan servicing and at least 5 years in multi-functional operations leadership, to strengthen risk governance, policy execution, and cross-functional collaboration with audit, compliance and legal teams.

Qualifications

• Bachelor’s degree in Business, Accounting, Finance, or related discipline.
• 10+ years of comprehensive mortgage loan servicing experience, including hands-on exposure to SBA reporting and servicing standards.
• 5+ years managing multi-functional operations or servicing teams.
• Solid foundation in commercial lending principles and risk management control frameworks (RCSA).
• Demonstrated success managing complex system workflows and productivity improvements.

Responsibilities

• Direct cross-functional teams handling both monetary and non-monetary servicing processes throughout the entire post-closing loan lifecycle.
• Oversee specialized servicing and portfolio reporting for residential mortgages, SBA programs (7(a)/504), consumer lines, and commercial facilities.
• Champion internal risk governance by designing, executing, and maintaining RCSA frameworks and operating policies.
• Partner closely with internal audit, legal, and compliance teams to remediate exceptions and uphold service quality.
• Drive departmental efficiency gains, tech implementation, and automation to streamline servicing pipelines.

Skills

SBA Servicing

SBA 7(a)

SBA 504

Mortgage Servicing

HELOC

C&I

RCSA

Risk Control Self Assessment

Syndications

Commercial Real Estate

Policy and Procedure

Education

Bachelor's degree in Business, Accounting, Finance

Job description

Riverforest-Connections-Private-Limited is seeking a VP / Operations Manager to lead loan servicing and portfolios, anchored in mortgage servicing with oversight of SBA, HELOC, C&I, and CRE portfolios.

We are looking for a seasoned professional with 10+ years in mortgage loan servicing and at least 5 years in multi-functional operations leadership, to strengthen risk governance, policy execution, and cross-functional collaboration with audit, compliance and legal teams.