Senior VP, Loan Servicing & Portfolio Excellence

Aumni; Newark (DE); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Career development

Job summary

JPMorgan Chase & Co. in Newark, Delaware is seeking a Loan Servicing Manager III to lead a team responsible for accurate and timely servicing across a loan portfolio.

You will interpret loan documents, manage priorities, and partner with stakeholders to resolve issues and reduce operational risk. The role emphasizes coaching future leaders, driving continuous improvement, and building a culture of accountability and precision in servicing.

Qualifications

• 7 years of experience managing loan servicing operations.
• Experience leading teams in a financial services environment with accountability for quality and timeliness.
• Demonstrated experience resolving complex issues through effective conflict management with internal teams and external stakeholders.
• Experience contributing to operational planning and making decisions that improve servicing execution and risk outcomes.
• Experience mentoring and developing others through coaching, feedback, and structured skill development.

Responsibilities

• Oversee the interpretation of loan documents to support accurate and timely loan servicing.
• Lead a team of loan servicing specialists by setting clear expectations, driving performance, and reinforcing a continuous improvement culture.
• Resolve complex issues by applying conflict management skills across internal teams and external stakeholders.
• Execute strategic planning to improve servicing outcomes, strengthen controls, and align work to longer-term operational objectives.
• Coach and develop future leaders through mentorship, feedback, and skill-building support.

Skills

Loan servicing

Team leadership

Conflict management

Operational planning

Mentoring

AI analytics

Workflow automation

Tools

AI analytics

Workflow automation

Intelligent process tools

Job description

JPMorgan Chase & Co. in Newark, Delaware is seeking a Loan Servicing Manager III to lead a team responsible for accurate and timely servicing across a loan portfolio.

You will interpret loan documents, manage priorities, and partner with stakeholders to resolve issues and reduce operational risk. The role emphasizes coaching future leaders, driving continuous improvement, and building a culture of accountability and precision in servicing.