Senior VP, Data & Intelligence Operations

ZENO Group; Chicago (IL); On-site; USD 160,000 - 235,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Headspace subscription

401(k) plan

Paid time off

Job summary

Zeno Group is seeking a SVP, Data & Intelligence to drive operational strategy and business performance for the U.S. Data & Intelligence practice. You will oversee staffing, forecasting and delivery operations while modernizing analytics workflows and strengthening client outcomes.

This strategic role partners with practice leadership across the agency to scale capabilities, improve profitability and deliver high-impact, AI-enabled solutions for clients in a fast-paced environment.

Qualifications

• 15+ years of experience in analytics, operations, communications, marketing or related fields within an agency, consulting or client-service environment.
• Experience overseeing staffing, resource planning, forecasting, utilization and operational performance.
• Strong financial acumen, including experience managing profitability, forecasting and business performance.

Responsibilities

• Lead the operational performance of the U.S. Data & Intelligence practice, overseeing staffing, utilization, forecasting, delivery operations and overall business health.
• Partner with practice leaders to develop staffing strategies, balance team capacity and ensure client programs are delivered efficiently, consistently and at the highest quality.
• Develop scalable workflows, standardized frameworks and operational best practices that improve efficiency, visibility and consistency across the analytics organization.
• Identify opportunities to leverage AI, automation and emerging technologies to streamline analytics workflows, improve delivery and strengthen operational performance.
• Oversee forecasting, utilization, profitability and operational reporting while identifying opportunities to improve business performance and delivery effectiveness.
• Provide executive oversight and strategic counsel for select client relationships, partnering with senior leaders to support successful delivery and long-term client growth.
• Mentor and develop team members while partnering with practice leadership on hiring, organizational design, succession planning and capability development.

Skills

Analytics operations

Resource planning

Forecasting

Leadership

Communications

Agency operations

AI-enabled workflows

Education

Bachelor's degree in a relevant field

Tools

BI platforms

Job description

Zeno Group is seeking a SVP, Data & Intelligence to drive operational strategy and business performance for the U.S. Data & Intelligence practice. You will oversee staffing, forecasting and delivery operations while modernizing analytics workflows and strengthening client outcomes.

This strategic role partners with practice leadership across the agency to scale capabilities, improve profitability and deliver high-impact, AI-enabled solutions for clients in a fast-paced environment.