Senior Vice President, AI & Technology Programs

ZN001 Zeno US; New York (NY); On-site; USD 160,000 - 235,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan with employer match

Generous vacation and paid time off

Job summary

ZN001 Zeno US in New York seeks a strategic SVP, AI & Technology Programs to accelerate AI adoption and transformation. The role requires leading team programs, facilitating workshops, and designing AI-driven solutions across the organization.

Suitable candidates will have over 15 years of experience, excellent communication skills, and a strong understanding of AI applications. The position offers a comprehensive benefits package and compensation range of $160,000 to $235,000 USD.

Qualifications

• 15+ years in technology or related fields, including AI initiatives.
• Proven success in facilitating workshops for transformation.
• Strong understanding of AI applications in business.

Responsibilities

• Lead workflow transformation programs using AI and automation.
• Design and deliver training programs for employees.
• Monitor AI adoption and refine tools based on impact.

Skills

AI tools evaluation

Business transformation

Project management

Consultative workshops

Communication skills

Job description

SVP, AI & Technology Programs

Do you enjoy helping teams rethink how work gets done? Are you energized by guiding organizations through change, facilitating complex conversations and helping people adopt new ways of working through AI and emerging technologies? As a SVP, AI & Technology Programs at Zeno, you will play a key role in accelerating AI adoption and business transformation across the agency. Working closely with the Head of AI & Innovation, practice leaders and client teams, you will help identify opportunities where AI can create meaningful impact, design solutions that fit real-world workflows and lead programs that drive lasting change. This is an opportunity for a strategic and hands-on leader to shape how AI is adopted across the organization, build internal capabilities and help define the future of AI-enabled communications and client service.

About the Role

• Lead workflow transformation programs across Zeno’s offices, helping teams identify opportunities to improve how work gets done through AI, automation and emerging technologies.
• Facilitate working sessions with teams and stakeholders to map workflows, identify opportunities for improvement and drive alignment around solutions, ownership and implementation plans.
• Design and deliver training programs, workshops and best practices that help employees build confidence, strengthen capabilities and adopt AI-powered ways of working.
• Evaluate AI tools, platforms and vendor solutions, providing recommendations based on business needs, workflow impact and long-term organizational value.
• Monitor AI adoption, identify barriers and refine programs that drive lasting behavioral change and measurable outcomes.
• Support client teams in AI-related conversations, helping navigate usage standards, implementation considerations and opportunities to enhance client work through AI-enabled solutions.
• Ensure AI tools and workflows align with company policies, responsible AI practices and data privacy requirements while partnering with sister agencies on shared initiatives and learning opportunities.

Qualifications

• 15+ years of experience in technology, operations, consulting, organizational transformation or related fields, including experience leading AI, automation or digital transformation initiatives.
• Proven success facilitating workshops and leading large-scale business transformation initiatives across cross‑functional teams.
• Exceptional communication and presentation skills, with the ability to translate complex technologies into clear, actionable recommendations that build confidence and trust.
• Experience engaging with practitioners, client teams and senior leaders, adapting communication styles to meet the needs of different audiences.
• Strong understanding of AI tools and their practical applications within business environments, with the ability to evaluate solutions based on workflow impact and organizational needs.
• Experience assessing technology solutions and making recommendations regarding implementation, adoption and change management.
• Demonstrated ability to drive alignment, maintain momentum and deliver results across complex initiatives.
• Strong project management and organizational skills, with the ability to manage multiple priorities and stakeholder groups.
• Understanding of communications, marketing, media or professional services environments and the realities of client‑service organizations.
• Curious, collaborative mindset with a passion for learning, problem solving and helping teams embrace new ways of working.
• Commitment to responsible AI adoption and creating meaningful business impact through technology.

Preferred Qualifications

• Background in change management, organizational development or business transformation.
• Experience designing and delivering training programs across large organizations.
• Familiarity with AI governance, responsible AI frameworks and emerging industry best practices.
• Experience evaluating and selecting technology platforms for organization‑wide deployment.
• Prior experience within public relations, communications, advertising, marketing or related agency environments.

Pay Range

$160,000 to $235,000 USD. Compensation also includes annual bonuses, a paid time off policy and region‑specific benefits.

Benefits

• Medical, dental and vision insurance with prescription plans.
• Short‑term and long‑term disability coverage.
• Paid time off policy, generous vacation, paid holidays and self‑care time.
• 401(k) plan with employer match.
• Pre‑tax flexible spending accounts and tuition assistance.
• Life insurance and free access to a certified financial coach.
• ZenoFit program: monthly allowance to fund personal wellness activities.
• Be Kind to Your Mind program: paid Headspace subscription and access to mental health providers.

Equal Employment Opportunity

Zeno Group, Inc. provides equal employment opportunities to applicants and employees. Employment decisions are made on the basis of job‑related criteria without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, age, genetic information, national origin, disability, military, or veteran status, or any other classification protected by applicable law. We invite all applicants to voluntarily self‑identify their race, ethnicity, and gender.